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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked in and was sent to a room that hadn’t been cleaned. Disgusting, trash everywhere. I slammed the door& went back to the desk where, after confusion & discussion, they offfered to “make up a bed” which I declined & asked to have charges refunded. That took some doing as staff of3 seemed to not know how to do it. Also some residents I saw there looked a little rough! Dont send anyone there.
Business response:
Marilyn, thank you for sharing your review. We are sorry for the unpleasant visit you had with us and that you had to leave us earlier than anticipated. We also apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each suite for our guests. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should alway... read more
Room was unlocked upon arrival, dirty bed skirt with body fluids on it, old worn furniture, room smelled.
Business response:
Brenna, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Nothing
Business response:
Thank you for sharing feedback about your recent stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad experience! The issue is that we could not stay the first night out of the 2 we booked and paid for. We arrived to hotel a few mins past 11 PM. No one was at reception only the security guard. He had no access to system so we were asked (via interphone system) to come back the next day at 7 AM. This may had been my fault but I feel cheated by either Hotels.com or by Extended Stay. Will I book again? NO.
Business response:
We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Customer service was not the best
Business response:
Kourosh, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The room is old and outside is loud. Feel unsafe.
Business response:
Daphne, thank you for sharing your review. Please accept our apologies for the noise disturbances you experienced while you were here. We wish we had the opportunity to address the issue while you were here, as we would have done our best to ensure you were comfortable. We are also disappointed you were not satisfied with the condition of your suite. In addition, we want to assure you that all guests are safe on our premises. We hope you will give us a second chance to deliver the type of experience you should always expect ... read more
Needs maintenance, remodeling. My unit the food would not close. Smells like old.
Business response:
Diego, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.