This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The good: The property is in fair to good condition. The bad: The elevator smelled of urine. Yes, I’m serious. And there was a lot of trash and cigarette butts strewn about the parking lot. Not exactly the best first impression that’s for sure.
Business response:
Karen, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns that kept your stay from being perfect. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This place smelled bad it was disgusting loud the bed was gross uncomfortable everything about this hotel was disgusting the minute I walked in the room I almost walked out
Business response:
Danielle, thank you very much for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Stay away from this place Our first room had no hot water in the bathtub/shower. They told us it was mis-plumbed. The building was built in 1998 -- didn't they learn that before now? Our second room had no heat; we had to borrow blankets from our daughter. Then there was the "free breakfast," which consisted of coffee, tea, powdered oatmeal, breakfast bars, and pre-packaged muffins with artificial blueberry bits. Honestly, folks, if this is the best you can do, I would just pack it in.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management It was di... read more
Truly unprofessional and inappropriate check in. The agent was outside smoking when I pulled up. By the time I parked, he was now at the front of the entrance having a conversation about her being too drunk. She kept asking if she embarrassed him. I go inside and wait 5 more min. Someone else walks in, then, I proceed outside to see if the one calming a drunk girl down was the check in guy. Another guy walks in, and at this point, I said, I think that’s him outside, and shrug. Another guy walks in, but can’t get into a lobby... read more
Business response:
Tammy, thank you for your review. We are sorry for the incident you outlined and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We will bring your concerns to the attention of our staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
We have stayed here in the past so we were surprised by the negative reviews. So we booked a room. BOY WERE THEY RIGHT! We checked in with a pet reservation and were told we had to pay even more money. Then we asked for a cart and were told there isn't any. No one was wearing a mask even though it says on the door you must wear one. We were outside to get our last load (of many) of luggage and 4 cop cars coming flying in and ran into the lobby. The back door was broken to pieces so we only had the lobby as an exit if there w... read more
Business response:
Lisa, thank you for your honest evaluation. We are sorry for the disappointing experience you had with us and regret your disappointment with our pet fees. These fees are listed on our website, and we will share your comments appropriately. We would also like to clarify that we are closely following and monitoring all applicable state, county, and federal mandates and reacting appropriately in this fluid environment. We appreciate you sharing these concerns, and please be assured that we take our guests' feedback seriously. ... read more
Time for paint and a cleaning This site needs a lot of attention.
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.