This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This unit was filthy, the suite with a kitchen had no utensils. There were no cups… I had to walk to the front desk multiple times to ask for the things that every hotel that I’ve ever stayed in my life has provided.
Business response:
Deborah, thank you for taking the time to share your feedback. We regret your disappointment with our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and ta... read more
Dont check-in late. Hotel cancelled reservation, after I informed them I was going to check-in after midnight due to travel delays.
Business response:
Chavez, thank you for choosing Extended Stay America and sharing your experience. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. Please know, reservations must be canceled by 6:00 p.m. local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Mana... read more
Horrible. First they sent us to a dirty filthy room, then when I went back for a new key they sent me a room where the keys did not work, so I had to go back and get more new keys. The hallway in my “nonsmoking” room smelled like chain smokers covering it up with burning incense. There was black hair in my “clean” room, in the toilet, in the sink, everything smelled so bad. It was just awful. Then when I have a bad review here on Expedia, that hotel was contacted by Expedia and the manager showed up at my door with 3 other p... read more
Business response:
Adam, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with your guest room. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We will also share your comments with our team regarding the service issues you encountered and take steps to elevate our service delivery. We hope to have another occasion to meet and even exceed your expec... read more
No second chance I had requested a rollaway bed and somehow they didn't have it in the notes. I had to sleep on the recliner which to my surprise was comfortable . At the time of booking there was no availability for 2 beds. Wanted to try this hotel since we had stayed at the hotel down the street 2,weeks ago. The To Go breakfast was just granola bars and oatmeal which is ok but was expecting more variety like the hotel down the street. Hotel needs a renovation.
Business response:
Thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Doesn't look like the picture. It was spartan at best. How can an extended stay place not have pots, pans, plates, silverware, dishwasher, toaster. Nothing but empty cupboards and no ironing board. I had to go down to the lobby to pick up their only iron so I could iron on a table the entire time. No gym. No breakfast. They said breakfast was at 6 AM. It consisted of bitter coffee and a basket full of granola bars.
Business response:
Peter, thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
When I checked in at 6:15 PM the room still wasn’t ready for me to take my stuff into as it was still being cleaned. I ended up having to leave to my appointment. When I did get into my room later that evening it was not cleaned very well the bathtub Was dirty and the sink had hairs in it from previous customers
Business response:
Don, thank you for evaluating your stay with us. We are sorry we were not able to provide you with a room in an acceptable time frame and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.