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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not staying here again. Noisy and dirty.
Business response:
Thank you for posting a review of your stay. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Worst sleep ever Mattresses were very uncomfortable.
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the mattress uncomfortable. Our front desk is always available, so we would have been happy to resolve the issues while you were here. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Man... read more
There was hair all over the bed sheets, there was sticky stuff on the nightstand, like a soda had been spilt and not cleaned up. the floor was filthy with dust balls and hair. The hall smelt like marijuana. The bed was horribly uncomfortable. The shades did not even close all the way and there was a light right outside my window.
Business response:
Stacey, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals and associates to take corrective actions to enhance our guest experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
run from this place,,,, run fast it was a complete disaster made a reservation but when arrived they had no double bed room so i was "upgraded" to a suite with ONE bed (not an upgrade) there was a homeless looking man yelling and threatening another tenant who had assaulted his wife with a knife (allegedly) the day before, one of the employees was engaged in the argument. they informed me of the non smoking policy and threatened a fine of $250 yet the entire place smelled like a smoke filled brothel. dirty nasty filthy cockr... read more
Business response:
Gary, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Customers should always come first. Booked a room around 11:53 and was told I couldn’t check in past midnight, which wasn’t stated on my itinerary. I was charged for the room and still had to find another hotel in the middle of the night due to the inconvenience here.
Business response:
Christian, thank you for taking the time to share your concerns. We are very sorry to know we were unable to accommodate you this time. We apologize for any inconvenience or frustration this may have caused. We hope you will allow us to host you in the future. Sincerely, Hotel Management
Really sucks not having coffee or breakfast available.
Business response:
Daniel, thank you for being a guest at our hotel. We truly regret seeing your overall rating. We are sorry for your disappointment with breakfast not being served. This information is posted on the hotel website, so our guests are aware while making reservations. We will check the third-party websites to see if this information has been provided by them. We hope to host you again in the future. Sincerely, Hotel Management
The dirty room. It was also run down. Second shift staff had attitude problems
Business response:
Thank you for choosing our hotel and for writing a review of your stay. We apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our Executive Housekeeper, and steps are being taken to ensure that this does not happen again. We hold ourselves to extremely high standards and should you stay with ... read more
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,354 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.