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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was a late check in. When I got there the front staff told me that my reservation had been cancelled by the night audit. I’m not sure what that means, I’m sure it was out of her control. She had me waiting for a very very long time. During that time I was able to find another place to stay at. She called for help but no one was able to help her. She didn’t offer me another room, nothing. I asked her if I could cancel since she can’t get me a room she said yes. I am still waiting for a refund. The place looked sketchy too..... read more
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Didn’t have the room available we requested. No notice until arrival. Dirty.
Business response:
Robert, thank you for evaluating your experience at our hotel. We are sorry for not providing the suite of your choice. We also want to apologize for the cleanliness issue you encountered. We will share this with our housekeeping team to be more diligent. We hope you will allow us a chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Awful customer service. Trash hotel We arrived and waited in the lobby for 45 minutes with no staff there to help anyone. When we got there, there was already 2 people in line in front of us, 1 had been waiting for almost 45 minutes already she said. We called the hotel multiple times and no one answered. When the front desk person, Debra, finally got back, she had a terribly rude and unhelpful attitude. She and the woman in line of front of me got into a screaming fight, and I had to take my kids outside because they were b... read more
Business response:
We are extremely concerned to read the situation you mentioned and apologize that you were met with anything but exceptional service. This is not normal for our hotel, and we will have a thorough investigation of this matter with the associate involved. Your patience and understanding are truly appreciated in the meantime. Sincerely, Hotel Management
Horrible place to stay Horrible. Twenty minutes to check in as desk person disappeared. Nobody at desk in the morning. Room smelled of chemicals. Handprints on mirror. Neighboring room had at least 6 people partying with two coughing until 4:45AM. Worst place ever.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the inconvenience caused upon arrival. We have shared your feedback with the front desk so we can improve our guest experience. Moreover, we are sorry for the odor you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Ma... read more
Business response:
Jonathan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Save your time and money, choose another place Check In staff was awesome, the room, not so much. Poor job of cleaning as there was trash all underneath the bed. Room smelled of stale smoke or old food. A/C Heater didnt work properly and 2 of the lights were out. The staff the morning of check werent accomadating and dont ask for extra towels unless you have the old ones alreafy bagged up and ready to turn in.
Business response:
Jamin, thank you for your review. Although you liked our courteous associates, we apologize for the cleanliness and maintenance issues you encountered in your room. We have asked the appropriate teams to address the problems you outlined. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Non smoking room smelled a lot like smoke. Door handle was very loose so had to wait outside 20 minutes for maintenance man to come open it.
Business response:
Ebony, thank you for sharing the specifics of your stay with us. We sincerely apologize for the smoke smell you encountered and the inconvenience it caused. Your comments have been shared with our housekeeping team to take the necessary actions to ensure clean and comfortable accommodations for our guests. We are also sorry for the delay you experienced in getting your door handle fixed. Your feedback is appreciated, and we hope you will consider a return visit as we would welcome an opportunity to make a favorable impressio... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.