This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Avoid The second worst hotel I have ever stayed in. The sofa bed was so uncomfortable that it was unusable and the mattress had stains on it. The microwave had rust on the door. There was no ice in the freezer and no ice machine in the facility. The refrigerator was not clean and had an item left in it from the previous guest. The walls are thin and we could hear a baby crying in the room next door. Some of the guests were very loud and liked shouting 4-letter words at their kids.
Business response:
Scott, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
This isn’t really a hotel; people one step up from homeless live here. Everyone needs somewhere to live of course but this is a warning to those looking for a hotel: this isn’t what you’re looking for. There’s trash and empty beer cans everywhere, people sitting on or in their cars drinking, cars have broken windows and flat tires. I was concerned about my car being broken into or vandalized, and concerned for my own safety after dark. Would not recommend unless you’ve fallen on hard times and need somewhere to live.
Business response:
Matthew, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Questionable long term guests. Unsafe!
Business response:
Tonya, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The property was not well maintained. Heavy use and showed. Many of the guests seemed like this was there last stop before homelessness. Charge automatic 100 deposit for room. Will not ever use extended stay again. Motel 6 is probably better.
Business response:
Kris, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the inconvenience you had with your guest room. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts and rest assured, we will. We hope you will consid... read more
I showed up at 11pm, and no one was attending the front desk. Wait for 10 minutes and no one came. No one answered the phone when I called and ended up having to go to a different hotel. Horrible. Would never go back
Business response:
Alex, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Sincerely, Hotel Management
They didnt have the room available that I reserved. Room was too small and smelled of urine
Business response:
Leslie, thank you for your review. We are sorry we were unable to accommodate you in the room you booked, and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There is too many kids running around people actually live there had a downstairs room and people above ran around all night till 3am horrible
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.