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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shampoo, room smelled like cigarettes, and there were cigarette burn marks on the bathroom counter. Water pressure was a bit low. That being said, the room was very clean.
Business response:
We appreciate your feedback an apologies for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on the bathroom counter. We would have been more than happy to try to correct the issue prior to your departure and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of your concerns. Sincerely, Hotel Management
Stinky feet bed sheets No toiletries shampoo or conditioner, the worse, bed sheets smelled like stinky feet!!! Never coming back
Business response:
Thank you for posting a review of your stay. We apologize for the housekeeping oversights you encountered and be assured we will review your comments with our housekeeping team to ensure we are more diligent going forward. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management
It’s not safe this hotel I think lots of people live this hotel. There is trash all over and guys hung out parking lot. I feel scar to going out side.
Business response:
Kaori, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Roaches all over inside room dirty shampoo was alreadt used no response from managment about the filth ans roaches they dont care about who is staying there will never go there again
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you encountered in your suite and that our associates did not respond well to your complaint about them. We will discuss your comments with the teams involved to enhance our guest experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Do Not Stay here Found two dead palmetto cockroaches with wings on them!
Business response:
Krizia, thank you for staying with us and for the review. We apologize for the inconvenience you had in your suite. We will share your comments with our housekeeping team so that they can inspect your suite and take corrective measures. We are sorry for the disappointment caused and hope you will reconsider staying with us. Sincerely, Hotel Management
A no sleep night The room smelled like pee and cigarette smoke for a nonsmoking room
Business response:
Renee, thank you for your review. We apologize for the cleanliness issue you encountered during your stay and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Feel unsafe, a lot of strangers roaming around the lot. A lot of garbage in the lot! Service is poor.
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness issue you encountered and the unsatisfactory service you experienced. We will utilize your comments to deliver a clean environment and excellent hospitality. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.