This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I love this area of Sacramento and the property looked nice, especially for a more budget-type hotel. However, after checking in, I found there were no towels and no soap or shampoo. I called the front desk and was offered no apology, but told to check back in an hour as they were "doing a load." I asked if they could bring the towels to my room and was told "No, I'm the only person here." I went by an hour later and laundry was still being done. I asked if I could get a shampoo bottle and after getting an exasperated eye-ro... read more
Business response:
Mark, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
No trashcan at all, even in the bathroom. Smelled like cigarettes, uncomfortable bed. Overall icky and would never stay here again or recommend.
Business response:
Candice, thank you for staying with us. We are disappointed we did not meet your expectations and apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
soooo bad !!! my flight arrived to Sacramento late I arrived at hotel at 1 am and was told I could not check in until 230am. I LEFT and drove 2 hours to my home in modesto i am a senior citizen with poor eyesight. very poor customer service...i will never book with them again. I really hope that they did not charge my credit card
Business response:
Thank you for sharing your review. We are sorry for not accommodating you and the inconvenience it caused. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will change your mind and consider giving us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Room was not ready at check in time.
Business response:
Walter, thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratefulness for your patience with this inconvenience. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management
Worst ever hotel I stayed Actually this is my worst ever experience with Hotels.com and with extended stay too. Lot of cockroach in the kitchen and bathroom area in my room. No housekeeping for 3 days after I requested everyday , no laundry provided but after request I have to grap from front desk ?? Cleanliness is zero on parking and outside around the hotel, most of time people drinking on parking lot - smoking, shouting out . Garbage is full in the evening , it’s not worst to stay - you guys should take this property from... read more
Business response:
Karthik, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
As soon as I got into the room I could not turn on certain lights as they were not working. I then tried to turn on the tv but that did not work either. The carpet was stained. I would have loved to stay somewhere else but could not get my money back.
Business response:
Marianna, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.