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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not stay there and I messaged the hotel but no one answered and they still charged me a whole room. Also When I called the hotel the staff gave me attitude and wouldn’t let me talk to the manager. After all that I also had the protection on there which I had to pay an extra 9 dollars. For what protection??
Business response:
Thank you for your feedback. We are disappointed to read about your concerns. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to host you in the future. Sincerely, Hotel Management
Never Again! The property was very gross! Both inside and outside. Ended up checking out after 3 hours from check in due to the surrounding tenants parties and despite calling front desk to inform them it co rubies. The walls were shaking from the loud music. Definitely did not feel safe either!
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and regret the disturbance you had due to the other guests on the property. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
I was a late check in. When I got there the front staff told me that my reservation had been cancelled by the night audit. I’m not sure what that means, I’m sure it was out of her control. She had me waiting for a very very long time. During that time I was able to find another place to stay at. She called for help but no one was able to help her. She didn’t offer me another room, nothing. I asked her if I could cancel since she can’t get me a room she said yes. I am still waiting for a refund. The place looked sketchy too..... read more
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Didn’t have the room available we requested. No notice until arrival. Dirty.
Business response:
Robert, thank you for evaluating your experience at our hotel. We are sorry for not providing the suite of your choice. We also want to apologize for the cleanliness issue you encountered. We will share this with our housekeeping team to be more diligent. We hope you will allow us a chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Awful customer service. Trash hotel We arrived and waited in the lobby for 45 minutes with no staff there to help anyone. When we got there, there was already 2 people in line in front of us, 1 had been waiting for almost 45 minutes already she said. We called the hotel multiple times and no one answered. When the front desk person, Debra, finally got back, she had a terribly rude and unhelpful attitude. She and the woman in line of front of me got into a screaming fight, and I had to take my kids outside because they were b... read more
Business response:
We are extremely concerned to read the situation you mentioned and apologize that you were met with anything but exceptional service. This is not normal for our hotel, and we will have a thorough investigation of this matter with the associate involved. Your patience and understanding are truly appreciated in the meantime. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.