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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this place! Literally none of the rooms were clean when we arrived to check In. They told us there were 45 dirty rooms the night prior and only two people working in housekeeping. They should have been a bit more prepared Knowing there was going to be a festival that weekend. That’s not even the worse part! There were people waiting 3 hours before me to get a room. Guests getting dressed in the lobby and also flat ironing their hair. Luckily we knew someone who lived 10 minutes away where we can get our... read more
Business response:
Allana, thank you for your candid evaluation. We are sorry for the inconvenience you experienced this time around and apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Discussed The complex had a lot prostitutes outside along with men sitting in theirs cars watching the women playing loud music all night. Garbage everywhere, not to mention I found fast food bags in the cupboards of my room
Business response:
Jessica, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Manageme... read more
Horrible Experience Was very disappointing. This place was not safe, and was very dirty from the outside stairs to the front of the room we rented. We were supposed to stay for 2 nights, but asked them to refund our second day since the first night we found the place infested with cockroaches. It was awful, people were loitering around. All the rooms smell like cigarettes. It was awful. I would never stay at an Extended Stay America Hotel ever again.
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to experience our hotel as we woul... read more
The first room they gave wasn’t even cleaned so I had to go back to get a new room then the second room they gave me the deadbolt on the door didn’t lock I left at 10:30pm because I didn’t feel safe.
Business response:
Alyssa, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Horrible stay I was shocked and disappointed, first we had trouble getting in and out of the room, the handle and lock are messed up. The phone was broke i did tell the front desk but i didnt get any help . Then their we're men and women fighting out side our door, i tried asking them to stop( it was 2am about) and i was cussed out and threaten we didnt sleep all night after that the next morning we left.we where told we cant get our money back for the remaining 5 days.
Business response:
Amy, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you again for your candid feedback, and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
It seemed to be a lot of "parking lot" activity, therefore it did not feel safe especially when the doors didnt look like they'd hold if an intruder tried to enter. Secondly, fire alarm went off twice, I believe from the shower steam scaring the $#! out of me. Room smelled like cigarettes and the linen hadn't been washed well. The rags were dingy and the fitted sheet had stray hairs..possibly from a pet. I had to sleep on top of the covers because I was too tired to leave. Front desk staff were nice at check-in.
Business response:
Miltoni, thank you for taking the time to share your feedback. We are sorry for the less than stellar experience you had with us and apologize for the inconvenience caused due to the cleanliness issues. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also want to inform you that we must evacuate the hotel for everyone's safety when a fire alarm sounds ... read more
Outside property garbage everywhere. Extremely noisy late night/early morning. Blower dryer didn’t work.we had early morning flight and needed to leave hotel at 6 am. Blower dryer didn’t work and no one on property to assist. Luckily we were traveling with friends so I borrowed their blow dryer. Phone in room didn’t work. Woukd not stay in another extended stay property
Business response:
Sherry, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.