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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I showed up at 11pm, and no one was attending the front desk. Wait for 10 minutes and no one came. No one answered the phone when I called and ended up having to go to a different hotel. Horrible. Would never go back
Business response:
Alex, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Sincerely, Hotel Management
They didnt have the room available that I reserved. Room was too small and smelled of urine
Business response:
Leslie, thank you for your review. We are sorry we were unable to accommodate you in the room you booked, and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There is too many kids running around people actually live there had a downstairs room and people above ran around all night till 3am horrible
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
After I reserved the room, I show up to check in and was told that the property is sold out and I had no reservation.
Business response:
Stacy, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Will never stay again Room was filthy; floor covered with food; nightstand covered with sticky unknown substance; pillows covered with hair; mattress itself was worn and collapsed in the middle. Noisy surroundings. I have seen homeless shelters that were better kept than this hotel.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Horrible hotel. Stay away! Bathroom had a very bad smell. So bad that I could not be there for 10 seconds. My family could not take a shower. You could smell the cigarettes so someone was smoking before. Floors were not clean (inside and outside). Trash in the hall. Urine smell in the hotel...very old furniture and not clean. My room was next to the freeway and the windows were not noise proof. A lot of homeless people live in that hotel.
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.