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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches all over inside room dirty shampoo was alreadt used no response from managment about the filth ans roaches they dont care about who is staying there will never go there again
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you encountered in your suite and that our associates did not respond well to your complaint about them. We will discuss your comments with the teams involved to enhance our guest experience. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Do Not Stay here Found two dead palmetto cockroaches with wings on them!
Business response:
Krizia, thank you for staying with us and for the review. We apologize for the inconvenience you had in your suite. We will share your comments with our housekeeping team so that they can inspect your suite and take corrective measures. We are sorry for the disappointment caused and hope you will reconsider staying with us. Sincerely, Hotel Management
A no sleep night The room smelled like pee and cigarette smoke for a nonsmoking room
Business response:
Renee, thank you for your review. We apologize for the cleanliness issue you encountered during your stay and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Feel unsafe, a lot of strangers roaming around the lot. A lot of garbage in the lot! Service is poor.
Business response:
Thank you for sharing your feedback. We apologize for the cleanliness issue you encountered and the unsatisfactory service you experienced. We will utilize your comments to deliver a clean environment and excellent hospitality. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I did not stay there and I messaged the hotel but no one answered and they still charged me a whole room. Also When I called the hotel the staff gave me attitude and wouldn’t let me talk to the manager. After all that I also had the protection on there which I had to pay an extra 9 dollars. For what protection??
Business response:
Thank you for your feedback. We are disappointed to read about your concerns. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to host you in the future. Sincerely, Hotel Management
Never Again! The property was very gross! Both inside and outside. Ended up checking out after 3 hours from check in due to the surrounding tenants parties and despite calling front desk to inform them it co rubies. The walls were shaking from the loud music. Definitely did not feel safe either!
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered and regret the disturbance you had due to the other guests on the property. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.