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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a dump. Many things were broken and dirty. It also did not feel safe.
Business response:
Peter, thank you for being a guest at our hotel. We apologize for the disappointment with the upkeep of our hotel and the inconvenience it caused. We will share this with the appropriate associates and individuals to enhance our guest experience. We hope to serve you on a future trip to our area. Sincerely, Hotel Management
Room was in poor condition overall. Worn and dirty carpet, two lights had no bulbs in them, television was non functional, cabinet under sink had broken door, refrigerator was dented and scratched. I would never stay more than one night in such a room. Staff was nice though. I checked in very late. Bed was fine.
Business response:
Daniel, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize for the condition of your suite that caused disappointment. We are concerned about your experience and assure you to discuss your comments with our housekeeping and maintenance to be more diligent with the upkeep of our accommodations. We hope you will allow us an opportunity to deliver the relaxing stay you had expected. Sincerely, Hotel Management
Not the best choice The first room couldn’t lock so I got moved to a different room. The second room the latch was broken so I got moved to another room. The third room they only have one towel. I’m over it! But the best thing is, the lady in the front is super nice and willing to move me to a different room.
Business response:
Thank you for your feedback. Please accept our apologies for not meeting your expectations and for the inconvenience you had while you were here. Your comments have been discussed with all the team members to ensure we provide an excellent guests experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I had blood stained sheets. No one was in the office, no housekeeping on site. I was forced to sleep with no covers for the whole night. I’m expecting to be refunded. I also have photos
Business response:
Cashmere, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from stayi... read more
The landscaping was not well-maintained and they were cigarette butts outside around the parking areas. The exterior woodwork and doors were dirty; not just the last housekeeper didn’t wipe them down but accumulated black marks and dirt. The lobby had an old dirty area rug and nondescript vinyl furniture. Upon entering our assigned room it smelled of old cigarettes and air freshener. The vinyl sleeper sofa upholstery was ripped and it had mismatched cushions. There was such an heir of neglect that we turned around, walked ou... read more
Business response:
Susan, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Property rundown and dirty.
Business response:
Krystan, thank you for your review. We are sorry our property was not to your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Property was infested with people hanging out. It’s not healthy for a family
Business response:
Michael, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
My card wa a charged some how my reservations cancelled no notice to me! My emailed said check in an how was your check in?! However I had to pay an additional 200 after my card was charger because on the system it said my reservation was cancelled. THANK GOD FOR THE amazing front desk staff!
Business response:
Janelle, thank you for your candid review. We regret the predicament with your reservation. We will review this with our team to see what transpired. Moreover, we request you to reach out to us for any financial queries you may have as we would be happy to assist you. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.