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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NEVER BOOK AT THIS PROPERTY! Property was over booked by 7 guests when we went to check in at 6:30pmafter a 2.5 hr drive!!!! We were 7th on the list and told most likely wouldn’t be getting a room that was already paid for!!!!! How does that even happen!!!! Never ever, I’ll repeat, NEVER EVER BOOK AT THIS PROPERTY!!!!! Was told because cleaning staff hasn’t cleaned the rooms! Left to go to dinner. Was also told they would call with an up date in 20min. Never heard from them before Hotels.com called the property to see what w... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The room was not ready at all until 2hrs later..they said i was going to get a discount and i have not received anything at all
Business response:
Thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We also regret learning about your additional concerns. You have our assurance that we will address your comments appropriately. We understand your frustration and are grateful for your patience. Sincerely, Hotel Management
I couldn't even check in! Inept hotel without a backup plan if computers fail.
Business response:
Bryan, thank you for the feedback. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Beware, do not book with hotels.com or this place This place was the worst yet. Looks good on the outside but beware of the inside. Service was horrific, the place was a pig sty, the hotel to handle did not lock, the place was just filty. Unacceptable for the price I paid!
Business response:
Ana, thank you for feedback of your recent stay. We were disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerel... read more
No towels in room, over charged us. Didn’t give full pricing with deposit
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Probably was ok. But need something me serious cleaning. Staff was great and nice. They just have a large influx of homeless and displaced citizens.
Business response:
Miles, thank you for taking the time to post your feedback. We take the cleanliness of our property and suites very seriously; therefore, we apologize for the cleanliness issue you experienced during your visit. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We also regret any inconvenience you had due to the other guests staying at our hotel. On a positive note, we are glad other than this, your stay with us was pleasant. We hope you will consider ... read more
I get it’s a cheap place you might end up in certain cases. Furniture can be old, there are no towels and things like that. But being disgustingly dirty is no excuse. Waking up next to a dying roach is just no fun. I have been in a few cheap hotels and this was the dirtiest.
Business response:
Erik, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely,... read more
no internet, terrible breakfast, people sleeping in cars, insecure area
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Maids never came to clean my room, or offer new towels. I had to go buy new toilet paper myself. The door had a gap so blew all the leaves into my room.
Business response:
Thank you for your recent stay and for taking time to post your review online. We apologize for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.