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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful but too late to move! I couldn’t find a review of this place, but if I had, I doubt we would have stayed here. Although I had requested and then called the property and was assured we would have a ground floor room, none was available when we checked in. The place is shabby, run down, and sticky. No amenities in the room—no coffee, utensils, or other furnishings that one might expect in a room with a kitchen! Sofa bed is trashed—looks like something you would leave out on the curb. Will NEVER stay in this brand again.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Below expectations Disappointing. Booked a queen bed wound up with a full size. Room had ironing board and iron but no hangers. Was not in a very safe feeling area. Do not plan to reuse this location.
Business response:
Daniel, thank you for your recent review of our hotel and for sharing your feedback. We are glad you loved your guest room and the amenities. However, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we have all safety measures. We hope to welcome you again with the flawless stay you deserve. Sincerely, Hotel Management
What a dump. Many things were broken and dirty. It also did not feel safe.
Business response:
Peter, thank you for being a guest at our hotel. We apologize for the disappointment with the upkeep of our hotel and the inconvenience it caused. We will share this with the appropriate associates and individuals to enhance our guest experience. We hope to serve you on a future trip to our area. Sincerely, Hotel Management
Room was in poor condition overall. Worn and dirty carpet, two lights had no bulbs in them, television was non functional, cabinet under sink had broken door, refrigerator was dented and scratched. I would never stay more than one night in such a room. Staff was nice though. I checked in very late. Bed was fine.
Business response:
Daniel, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize for the condition of your suite that caused disappointment. We are concerned about your experience and assure you to discuss your comments with our housekeeping and maintenance to be more diligent with the upkeep of our accommodations. We hope you will allow us an opportunity to deliver the relaxing stay you had expected. Sincerely, Hotel Management
Not the best choice The first room couldn’t lock so I got moved to a different room. The second room the latch was broken so I got moved to another room. The third room they only have one towel. I’m over it! But the best thing is, the lady in the front is super nice and willing to move me to a different room.
Business response:
Thank you for your feedback. Please accept our apologies for not meeting your expectations and for the inconvenience you had while you were here. Your comments have been discussed with all the team members to ensure we provide an excellent guests experience. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I had blood stained sheets. No one was in the office, no housekeeping on site. I was forced to sleep with no covers for the whole night. I’m expecting to be refunded. I also have photos
Business response:
Cashmere, thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from stayi... read more
The landscaping was not well-maintained and they were cigarette butts outside around the parking areas. The exterior woodwork and doors were dirty; not just the last housekeeper didn’t wipe them down but accumulated black marks and dirt. The lobby had an old dirty area rug and nondescript vinyl furniture. Upon entering our assigned room it smelled of old cigarettes and air freshener. The vinyl sleeper sofa upholstery was ripped and it had mismatched cushions. There was such an heir of neglect that we turned around, walked ou... read more
Business response:
Susan, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.