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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible place to stay Horrible. Twenty minutes to check in as desk person disappeared. Nobody at desk in the morning. Room smelled of chemicals. Handprints on mirror. Neighboring room had at least 6 people partying with two coughing until 4:45AM. Worst place ever.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the inconvenience caused upon arrival. We have shared your feedback with the front desk so we can improve our guest experience. Moreover, we are sorry for the odor you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Ma... read more
Business response:
Jonathan, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Save your time and money, choose another place Check In staff was awesome, the room, not so much. Poor job of cleaning as there was trash all underneath the bed. Room smelled of stale smoke or old food. A/C Heater didnt work properly and 2 of the lights were out. The staff the morning of check werent accomadating and dont ask for extra towels unless you have the old ones alreafy bagged up and ready to turn in.
Business response:
Jamin, thank you for your review. Although you liked our courteous associates, we apologize for the cleanliness and maintenance issues you encountered in your room. We have asked the appropriate teams to address the problems you outlined. Please allow us to regain your confidence by staying with us again when your travels bring you back to this area. Sincerely, Hotel Management
Non smoking room smelled a lot like smoke. Door handle was very loose so had to wait outside 20 minutes for maintenance man to come open it.
Business response:
Ebony, thank you for sharing the specifics of your stay with us. We sincerely apologize for the smoke smell you encountered and the inconvenience it caused. Your comments have been shared with our housekeeping team to take the necessary actions to ensure clean and comfortable accommodations for our guests. We are also sorry for the delay you experienced in getting your door handle fixed. Your feedback is appreciated, and we hope you will consider a return visit as we would welcome an opportunity to make a favorable impressio... read more
Business response:
We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
I had to move to a new room because the toilet was obviously very haphazardly cleaned...during a pandemic. Also, the room was supposed to be non-smoking but smelled of smoke and there were obvious cigarette burns on the furniture. There was garbage all over the floors and stairwells outside the building. I moved rooms and the microwave didn't work. Also, there was not one glass, fork, knife, etc. so if you do plan on using the "kitchenette" you better be prepared. Also, there were several kids in the lobby not wearing masks.... read more
Business response:
Molly, we sincerely apologize for the issues you had in your suite and for the difficulties you endured. We will relay your comments to our housekeeping and maintenance teams to be more diligent and ensure we deliver well-appointed accommodations. Moreover, we will also utilize your comment regarding the smoke smell to enforce our no-smoking policy effectively. Concerns regarding masks not being worn are taken seriously, and we will promptly address them with the appropriate individuals, as we follow public health guidelines... read more
Business response:
Sarah, thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Roaches First when we got to our room someone was already in there. The sent us to another room. It was cool until the ROACHES started moving about! They were even in the refrigerator!!! Never will I ever go back
Business response:
Chauneque, firstly, we offer our apologies for the inconvenience caused by our front office associates at check-in. We will discuss your comment with them to be more diligent. Moreover, we also apologize for the cleanliness issue in your suite. We will address your concern with our pest control team to guarantee procedures are being followed to prevent any future issues. Your patience is appreciated, and we hope to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.