This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very sorry that we did not deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
I had to move to a new room because the toilet was obviously very haphazardly cleaned...during a pandemic. Also, the room was supposed to be non-smoking but smelled of smoke and there were obvious cigarette burns on the furniture. There was garbage all over the floors and stairwells outside the building. I moved rooms and the microwave didn't work. Also, there was not one glass, fork, knife, etc. so if you do plan on using the "kitchenette" you better be prepared. Also, there were several kids in the lobby not wearing masks.... read more
Business response:
Molly, we sincerely apologize for the issues you had in your suite and for the difficulties you endured. We will relay your comments to our housekeeping and maintenance teams to be more diligent and ensure we deliver well-appointed accommodations. Moreover, we will also utilize your comment regarding the smoke smell to enforce our no-smoking policy effectively. Concerns regarding masks not being worn are taken seriously, and we will promptly address them with the appropriate individuals, as we follow public health guidelines... read more
Business response:
Sarah, thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Roaches First when we got to our room someone was already in there. The sent us to another room. It was cool until the ROACHES started moving about! They were even in the refrigerator!!! Never will I ever go back
Business response:
Chauneque, firstly, we offer our apologies for the inconvenience caused by our front office associates at check-in. We will discuss your comment with them to be more diligent. Moreover, we also apologize for the cleanliness issue in your suite. We will address your concern with our pest control team to guarantee procedures are being followed to prevent any future issues. Your patience is appreciated, and we hope to host you in the future. Sincerely, Hotel Management
Dont stay at this dump The service was horrible. After driving for 7 hours there should be enough towels, there where only tso wash clotha for 4 of us. Discusting. No utensils. We where only given two, and two bowls only. They said they wouldnt give us more. Kids had a sofa bed that only fit for ond person. It had mwtal springs ouch. No sheets at all for thw sofa bed, no pillows, no blanket. We had to stay the second night everywhere else was booked. Room was filthy they didnt clean. They didnt want to give us new towels. Ev... read more
Business response:
Joshua, thank you for sharing your detailed review. It was concerning to read about your experience at our hotel. We sincerely apologize for the lack of in-room amenities and the inconvenience it caused. Moreover, we also apologize for the issues in your suite and the behavior of our team. We will discuss your comments with our leadership team and associates in an effort to improve our guest experience. We truly hope you will allow us another chance to prove that we are committed to providing outstanding accommodations and s... read more
oaches The room had roaches lots of roaches
Business response:
Angela, thank you for your feedback. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Apparently they can’t find good help these days I booked my room Through hotels.com before I arrived at the property. The lady checking me in was very slow and then said I hadn’t paid for the room yet... which clearly I had. She takes my card for incidentals And I just saw on my statement she charged me again for the room anyway. Without telling me .... once I get into my room There are no towels and my cell Phone rings. I missed the call but later got the message the front desk lady left .... basically telling me I’m wrong ... read more
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered at the time of check-in and that you did not experience the best from one of our associates. This is not a usual occurrence at our hotel, and we are reviewing this with our team to ensure this is not repeated. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.