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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
homeless camp Homeless camp in parking lot, dirty unkept grounds.
Business response:
David, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
When I arrived to my room. My door was already open. Talk to management. Bad customer service. Switch my room to a room that wasn't clean properly. I will never stay or recommend this place to anyone.
Business response:
Please accept our sincerest apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much improved stay. Sincerely, Hotel Management
Awful but too late to move! I couldn’t find a review of this place, but if I had, I doubt we would have stayed here. Although I had requested and then called the property and was assured we would have a ground floor room, none was available when we checked in. The place is shabby, run down, and sticky. No amenities in the room—no coffee, utensils, or other furnishings that one might expect in a room with a kitchen! Sofa bed is trashed—looks like something you would leave out on the curb. Will NEVER stay in this brand again.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Below expectations Disappointing. Booked a queen bed wound up with a full size. Room had ironing board and iron but no hangers. Was not in a very safe feeling area. Do not plan to reuse this location.
Business response:
Daniel, thank you for your recent review of our hotel and for sharing your feedback. We are glad you loved your guest room and the amenities. However, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we have all safety measures. We hope to welcome you again with the flawless stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.