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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place had individuals living there long term. Not a place to stay with small children. I had to continuously check to make sure my car was there or not broken into and felt uncomfortable.
This loction needs a full rehab and rooms needs extensive cleaning
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Don't stay here Horrible area. I am a female and was alone and was there 15 minutes before I left and rebooked somewhere else.
Business response:
Winter, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
No shampoo, room smelled like cigarettes, and there were cigarette burn marks on the bathroom counter. Water pressure was a bit low. That being said, the room was very clean.
Business response:
We appreciate your feedback an apologies for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on the bathroom counter. We would have been more than happy to try to correct the issue prior to your departure and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of your concerns. Sincerely, Hotel Management
Stinky feet bed sheets No toiletries shampoo or conditioner, the worse, bed sheets smelled like stinky feet!!! Never coming back
Business response:
Thank you for posting a review of your stay. We apologize for the housekeeping oversights you encountered and be assured we will review your comments with our housekeeping team to ensure we are more diligent going forward. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management
It’s not safe this hotel I think lots of people live this hotel. There is trash all over and guys hung out parking lot. I feel scar to going out side.
Business response:
Kaori, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.