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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dont stay at this dump The service was horrible. After driving for 7 hours there should be enough towels, there where only tso wash clotha for 4 of us. Discusting. No utensils. We where only given two, and two bowls only. They said they wouldnt give us more. Kids had a sofa bed that only fit for ond person. It had mwtal springs ouch. No sheets at all for thw sofa bed, no pillows, no blanket. We had to stay the second night everywhere else was booked. Room was filthy they didnt clean. They didnt want to give us new towels. Ev... read more
Business response:
Joshua, thank you for sharing your detailed review. It was concerning to read about your experience at our hotel. We sincerely apologize for the lack of in-room amenities and the inconvenience it caused. Moreover, we also apologize for the issues in your suite and the behavior of our team. We will discuss your comments with our leadership team and associates in an effort to improve our guest experience. We truly hope you will allow us another chance to prove that we are committed to providing outstanding accommodations and s... read more
oaches The room had roaches lots of roaches
Business response:
Angela, thank you for your feedback. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Apparently they can’t find good help these days I booked my room Through hotels.com before I arrived at the property. The lady checking me in was very slow and then said I hadn’t paid for the room yet... which clearly I had. She takes my card for incidentals And I just saw on my statement she charged me again for the room anyway. Without telling me .... once I get into my room There are no towels and my cell Phone rings. I missed the call but later got the message the front desk lady left .... basically telling me I’m wrong ... read more
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered at the time of check-in and that you did not experience the best from one of our associates. This is not a usual occurrence at our hotel, and we are reviewing this with our team to ensure this is not repeated. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This was one of the worst properties ever! First time at an extended stay - and last. Dirty, messy, scary, not COVID friendly. Didn’t feel safe with other guests. Staff tried to accommodate simple requests but missed the mark. No ice machine. Not the cheapest option but sure felt like it. Expedia, I would take this off your list
Business response:
Dellie, thank you for being our guest. We regret to read that you didn't feel safe and are sorry for the cleanliness issues you encountered while you were here. We have shared your concerns with our housekeeping team so that they can take the necessary actions. Please know, we have a full-size refrigerator for our guest's convenience, which includes ice trays; therefore, we do not have ice machines. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I never came to the room and check it but was still charged for a room I didn't stay in
Business response:
Thank you for your comments. We are sorry for the concern you mentioned. Regarding the charges, please feel free to reach out at the front desk so that we can assist you further. We hope you will choose to stay with us the next time you visit this area. Sincerely, Hotel Management
Roaches here. Stay away!! The girl that was training who checked me in was nice. Office seemed cleaned. But after getting into my room, there was a type of odor. I asked for a non smoking room. But the bathroom smelled like old piss and cigarettes. I went to the store to buy a candle to see if it would help. It did not. I’m flew in from Las Vegas and was in Sacramento to spend time with family. So I wasn’t expecting to stay in the room during the day. Upon first glances of the room, it’s seemed ok. But after putting my belon... read more
Business response:
Aida, thank you for taking the time to give us your feedback on your recent visit to our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are also sorry for the way one of our front desk associates handled this. Please be assured we have shared this with the appropriate individuals in our organization. We hope you will reconsider a future stay as we would welcome the opportunity to regain your tru... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.