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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and nothing like what is shown on Expedia. If there were more options to stay we would have left after first night
Business response:
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Ma... read more
This hotel was very dirty, they had cockroaches, and no room service. Will never stay here again.
Business response:
Christopher, thank you for taking the time to review your visit to our hotel. We are truly sorry your suite was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we are sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We encourage you to try us again... read more
Business response:
Dana, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Camilla, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was in very poor condition. The staff was not very helpful at all.
Business response:
Jack, thank you for the review. We are deeply sorry your room was not to your expectations and for the poor service you received from our associates. We never want our guests to leave unhappy and we sincerely apologize for letting you down. We will address your concerns with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us another opportunity to redeem ourselves. Sincerely, Hotel Management
Unsafe Place to Sleep Hotel was extremely low class, clerk at the front counter so rude, she’s definitely NOT in the right job because she lacks friendly customer service skills! People hanging out BBQ as if at a party, drug infested, segregated, & very unsafe environment.
Business response:
John, thank you for your visit. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from one of our staff members. Your comments have been addressed with the appropriate individuals to ensure a better outcome going forward. We also regret that you did not feel completely secure at times. We take the safety and security of our guests seriously, and this has been shared with our team for evaluation. We hope to have the opportunity to better your st... read more
Business response:
Chad, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Stuck here during the Covid-19 ordeal. Filthy exterior, no services. You get what you pay for.
Business response:
We apologize for not meeting your expectations and are sorry for the conditions you observed. We will follow up with the appropriate teams to inspect where we fall short. Necessary measures will be taken and we assure you we are taking every precaution to keep things normal during this pandemic situation. We hope to have another opportunity to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.