This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt like that my sheets and pillow cases was dirty had dry blood on them and the floor was dirty and stained up
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The place was disgusting. I requested a non- smoking and the place has ashes everywhere. A plastic bag was wrapped around the smoke detector. It felt like someone just stayed there and they didn’t clean it after them. Bed and sheets were changed out. No towels or bathroom essentials.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The bathroom was half cleaned. There was a really thin cover on the bed that made it look like only the top sheet was on it. The staff couldn't give me directions to the room (I arrived at night) because she was new and told me to go find it myself. Then at 2am in the morning, other guests at this hotel started screaming and shouting. This was my first time and last one that I will be staying here.
Business response:
Thank you for giving us your feedback regarding your stay. Please accept our apologies that our associates were not responsive to your needs. We have shared your feedback with the appropriate department heads, and steps have already been taken to keep these mistakes from being repeated. We are also sorry your stay was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you... read more
Nothing good to say...totally horrified with the lack of security, room condition and general property. We didnt even stay there. We did not feel safe and ended up going to another hotel.
Business response:
Thank you for being our guest. It made us feel concerned reading your comments, and we are sorry you felt unsafe. We also apologize you were not happy with the condition of your room and our property, as we are continuously working to keep our accommodations fresh and up to date. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I like that I was accommodated and could switch my room. They ran out of the king size bedrooms which cost more therefore I asked can I have something in the back if a king was available. They ended up giving me a handicap room and it felt dirty in the room. And I'm going back up there getting another room I want to be in the back of the facility but they gave me a dog room and when I got in the room it was 30 that was spots on the blankets there was a band-aid on the floor with blood on it and I don't smell. I was not happy... read more
Business response:
Thank you for taking the time to post a review. We are sorry we let you down with regard to the cleanliness of your room. Our housekeeping team has been informed and will take the proper action to prevent a future occurrence. We appreciate your valuable feedback and hope that you will give us a second chance to make a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.