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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor was filthy had to leave our shoes on. 2 stained sheets on the beds no blankets. Parking lot covered in broken glass and questionable live in tenants. Was asked if i needed security to walk me to my room. Very run down and filthy was beyond awful not worth money to stay at
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. Also, we will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospit... read more
Bad vacation bad trip not enjotable at all wish i had chossen better place
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Terrible night. Heater kept us up all night with noise and malfunction. Bed was hard as a rock and one thin sheet and one thin blanket on bed. Terrible thin pillows. Food on the floor. Will NOT stay again.
Business response:
Denise, thank you for being our guest. We are sorry for the issues you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Thank you also for your feedback, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
This was the unhealthiest & unclean hotel ive ever stayed at. Bugs in my room. Blood on nightstand & in bathroom. Filthy floors, walls, sheets, & outside also. Broken glass, needles, trash up & down the driveway on the south side of property. Numerous people living in cars in the parking spaces. I want my $ back if possible.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
No internet service was down I couldn’t finish my work . Rooms not clean at all very dirty I found bottle beer by the sofa in the corner hair in the bathroom kitchen oily I will never go back again
Business response:
Lina, thank you for being our guest. We are sorry for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also apologize your work was hampered due to our internet service. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.