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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst experience ever The first room we were giving had marijuana laying in the bed. Second room was missing light bulbs and smoke detector was ripped out of ceiling, too open microwave and see they had been producing so drug substances in the room.
Business response:
Patricia, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Non smoking motel. Reeked of cigarettes. Cig butts in side lamp. Smoke deytector had been removed and was not present. Horrible stay. Gives fleabag motel bad name.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Bugs and Unclean! Dirty! Changed rooms, still not very clean. Then cochroaches in the morning!!!
Business response:
Thank you for sharing your feedback. It is disappointing to read your stay was affected due to the cleanliness issue. Please accept our apologies for the insects in your rooms and the uncleanliness, which caused discomfort. Our pest control provider has serviced the hotel, and we are working with our housekeeping tea, to ensure procedures are being followed to prevent such incidents. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Worst hotel experience I’ve had. The shower had a stain in it that looked like pee. The water pressure from the shower was subpar. A roach was crawling on the shower curtain. I’m not sure if hotels are supposed to have a first aid kit at the front desk but I feel like they should. When I asked for a bandaid they said they had none. There was only two pillows that were not very fluffy. We asked for two more pillows and they never brought them to us.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your suite and apologize for the roach you encountered. We will share your feedback with the housekeeping and maintenance team to ensure a better experience going forward. Please note, we have our pest control company scheduled to treat the room and the property soon. We also regret we could not accommodate you with the first aid kit you requested. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
The carpet was dirty, noisy and alot of activity in room upstairs and staff said to talk to the mgr in the morning. Brkfst selection exremely minimal. would not recommend this place
Business response:
Debra, thank you for the feedback. We are sorry for the issues you encountered with the cleanliness issue in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. Your comments regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new breakfast for future implementation. We regret the inconvenience caused and hope you will consider and give us a chance to serve you better in the future. Sincerely, Hotel Mana... read more
This place was terrible! It was in a horrible state of disrepair. Anything that could be broken or missing was. If there is no place but this one for you to stay close to the airport, drive a little farther and get a place that is clean, and in good repair.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We appreciate your patience and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.