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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Discouraging Floors were really dirty, toilet had recent other people stains, and we killed a cockroach the first night in the bathroom.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We have shared your comments with our housekeeping and engineering teams and are looking for ways to correct it. Our pest control provider has serviced the hotel so as we can prevent such issues in the future. We regret all the inconveniences you encountered while here. We hope you will consider giving us another opportunity to serve you in the future to see how we have improved and so we can provide you with... read more
the place was old and dirty, there is people going to the trash out side the building. the front desk personal was very unfriendly. there is other places for the same amount of money that are better.
Business response:
Thank you for evaluating your recent stay with us. We are sorry that you found most of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department so that they are more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the fut... read more
Not much to like about this property... just a place to sleep
Business response:
Tina, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Filthy, stained, gross! The first thing I noticed was the deadbolt that doesn't line up with the slot and, therefore, cannot be locked. I had to use only the swing bar secondary security latch and then put both chairs against the door. Everything looked dirty or stained. I made sure there were no bed bugs before I got in the bed and hoped for the best. I would have asked for a better room but it was 1am and I had been traveling for 12 hours already. In the morning, I discovered that there was no courtesy coffee. So I hurried... read more
Business response:
Linda, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Please give us another chance so we can make... read more
the room was not clean one pillow on bed and no blanket on bed and no drying towels
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. Kindly note, all the in-room amenities are available at the front desk and it’s complimentary. We will be sure our front desk communicates this more clearly going forward. We truly hope you will consider giving us another opportu... read more
Worst stay ever The check in process went very well. Front desk gentleman was friendly. The room itself was not up to par. The floor was very dirty and was sticky in one area. The build up on floor was as if the floor had not been cleaned in months. We had to wear socks or stand on a towel. Our socks were so black from the floor. The shower head was also broken so water went everywhere. The sink faucet was opposite with hot being cold and cold was hot. The towel in kitchen had a similar stain that was on our socks. The bed w... read more
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. On a positive note, we are glad to know you liked our front desk staff. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
tweaker alley
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.