Extended Stay America - Sacramento - South Natomas

OFELIA 

on Expedia

a year ago

We did not stay. It does not look sanitary. Linen and bed were nicely done but there are hair under the linen which made me not wanting to stay. The bathroom smells smoke. Also, we had luggage to carry upstairs but no carrier and elevator. I ask to have my refund. The staff that was working said the charge is returned to my card, refunded per employee (named Joy). 

Anonymous 

on Expedia

a year ago

Wouldn’t stay again. I booked a king bed room with couch but there was no couch. The tv remote was busted in two and didn’t work. The pictures in the wall had broken glass. There was a terrible smell in room. The kitchen counter and bathroom counter had a wax like substance splattered all over it. The kitchen cabinet door was broken and didn’t close all the way. They didn’t provide any shampoo or soap. There were no kitchen utensils or plates or cups. 

Piyush 

on Expedia

a year ago

It's not a hotel it's more or less an apartment complex. Families living permanently. Entire Room smells of smoke can not even breathe. 

Christy 

on Expedia

a year ago

Worst hotel experience First, the service at the front desk was awful. There were at least two people talking in a room behind the front desk and they let me stand at the counter for more than 10 minutes because one woman said she was on break. When I finally got checked into my room, it was on the second floor. The handles on the staircase were held on with duct tape. The concrete stairs were badly cracked and unsafe. When I opened the door to the hotel room, it stunk and when I walked through it I found cigarette ashes on ... read more

Tashia 

on Expedia

a year ago

The room was disgusting! The couch was ripped and torn. The floors were filthy and the microwave was not cleaned. The room reeked of smoke even though it’s a no smoking place. I checked in and checked out all within 10mins.. Will never stay here. I have the pictures to prove this as I shower the staff and all she said was get a refund from the site you booked through 

Abed 

on Expedia

a year ago

They did not have a room for me and told me all they can do is give me a refund! Why would you let me reserve in advance if I don’t have a room reserved for me? Makes no sense I’m also disappointed in Travelocity!