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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend
Business response:
Dear Dani, We are truly sorry that your recent stay with us did not meet your expectations. Your feedback is important to us, and we appreciate you taking the time to share your experience. We hope you will consider revisiting us so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management
The room floor was filthy, would not give us a 4th pillow, the clock was there, but plug was gone and face was covered with tape, smoking was allowed outside the rooms. Everything needed attention....we were scheduled for 2 nights, but checked out after the first day.
Business response:
Dear JAMES, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would be grateful for the opportunity to demonstrate our commitment to delivering exceptional service.Sincerely,Hotel Manageme... read more
Horrible Service, cancelled my reservation I had a reservation for a room and when I got there they told me they overbooked and didn’t have a room for me. This was at 10pm and I had to walk over mile and two hotels later to finally find a place to sleep. Horrible service from the hotel.
Business response:
Dear Craig, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please know that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. We hope that you will allow us the opportunity to regain your trust and provide you with the exceptional service that we are kno... read more
Unsafe and dirty hotel. People walk around shirtless and doing drugs. Rooms not clean with beds undone and floor very sticky… staff told me they been having issues with people breaking into the rooms.
Business response:
Dear jon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Used towel from previous person and nasty stains on toilet from past guests, very weird odor in there
Our room had a disgusting smell of weed! There were sketchy people around the hotel, we did not feel safe so we left to a different hotel. Don’t recommend to stay in this place!
Business response:
Dear Vladislav, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your visit. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Also, please know that our front desk is available at all times to help make your stay as comfortable as possible. Thank you for choosing us for your visit; we hope to... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.