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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here The room was dirty, had hair on it and cheese puffs. The dresser drawer was broken off and there were people smoking crack outside of our room and in the parking lot
Business response:
Dear Josefina, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There was only 1pillow per bed Ridiculous Literally no amenities Free breakfast was a joke
Business response:
Dear Dave, Thank you for being our guest. We recognize the value of beginning your day with a satisfying breakfast and sincerely apologize for falling short of your expectations. Your feedback is invaluable as we are committed to enhancing our services and ensuring our guests have a positive start to their day. In the future, please know that our front desk is available and will always be happy to address anything that will make your stay more comfortable. We sincerely hope that you will consider giving us another opportunit... read more
Terrible service!
Business response:
Dear Anthony, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Staff unpleasant. Rude disrespectful i uncomfortablyzlj fisn in h uh
Business response:
Dear Lanea, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel and sincerely apologize for falling short of your expectations. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please know that we strive to provide exceptional hospitality to all of our guests and we hope that you will give us another chance to demonstrate this to you. Sincerely,Hotel Management
Unbelievable Never in my life would I think a hotel would conduct itself this I have supplied my own sheets towels blankes had to clean my own room from Time I got here
Business response:
Dear Lanea, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our housekeeping policy. Our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. We take your concerns seriously and will address them effectively for future improvement a... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.