This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reception was awful. Angry face. The door nub was broken. You are not feeling dosage at room . The shower was cold and dirty. We passed a very bad night over there.
Business response:
Dear Shadi, Thank you for sharing your feedback with us. We sincerely apologize for falling short of your expectations, especially regarding the unavailability of hot water, the broken doorknob, and the unsatisfactory service at the reception. We aim to provide our valued guests with the highest level of hospitality and comfort, and we regret that we did not meet this standard during your stay. Your comments are invaluable; we will ensure they are shared with the appropriate individuals for improvement. Rest assured, providi... read more
They didn’t let me in, and I had a reservation. I drove to Sacramento from Newport beach. Long drive and I got to Extended Stay at around 1:20 am. I go to check in (I reserved a room the morning prior) and the door was locked. I used the phone by the door to call for a late night check in, only to be told that they were doing audits and would not be checking anyone else on for the night. I spent my money to reserve a room only to be rejected at the door. Horrible service.
Business response:
Dear Keven, Thank you for bringing your experience to our attention. We apologize for the inconvenience caused by not receiving the room you had reserved. We understand your frustration and regret that our team did not resolve this matter. Rest assured, your feedback has been shared with the relevant individuals to prevent similar occurrences in the future. We value your patronage and hope to provide you with a much improved and enjoyable stay on your next visit.Sincerely,Hotel Management
Arrived at 10:10 PM and there was no one at the counter in the lobby until 10:40 PM. The property outside is dirty. The room itself had no cups, the phone to the front desk has no telephone wire connected to the wall. The television had no remote and was wobbly. The WiFi was horrible and kept cutting out, I was on an important meeting online and had to keep logging back in to the WiFi. The bed covers are more like just tip sheets. No coffee abilities in the room, no cups, no utensils or plates. The light switch when I walk i... read more
Business response:
Dear Michael, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely, Hotel Management
I was put in a handicap room, the window was unlocked, and the refrigerator was not clean
Business response:
Dear Vernon, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.