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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room was dirty, water dripping from ceiling in bathroom. Smelled like cigarettes. Reception woman was very apologetic and gave us a room that was much better. I felt bad for her, it's not her fault the place is so awful! I'd never stay there again!
Business response:
Dear Linda, We apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the issues you encountered with the cleanliness and maintenance of your initial room. However, we're glad to know that our associate at the front desk was apologetic and could find you a better room. Your feedback is important to us, and we will address these concerns to ensure that future guests have a more enjoyable experience. We hope you will consider giving us another chance to provide you with the exceptio... read more
Do not stay here. Room smelled like cigarettes and pot, the “pull out couch” had no mattress and massive holes in it. The counter and floors were disgusting, and one of the counters had a huge burn spot on it. The dresser was falling apart and the door seemed like it had been kicked in.
Business response:
Dear Betsy, We sincerely apologize for your unsatisfactory stay. Your feedback regarding the smell and the conditions of your room is deeply concerning, and we assure you that this does not reflect the quality standard we strive to maintain. Rest assured, we are addressing these issues promptly to ensure such incidents are not repeated. We value your input and would appreciate the opportunity to make it right. Thank you for bringing this to our attention.Sincerely,Hotel Management
We needed a place to crash before a flight that we had to leave at 3am. Our entire family got no sleep. The room next door threw a party and they were rowdy all through the night and our hotel room reeked of week coming from the party. It was a miserable stay. The bed was very uncomfortable and the room was very poor quality and maintained poorly. We will not be staying here again.
Business response:
Dear Marina, Thank you for taking the time to review our hotel. We are sorry to hear that the behavior of other guests impacted your experience with us. We understand the frustration this may have caused and apologize for any inconvenience. Please know that our front desk is available for future visits to ensure your comfort and address any issues. Your feedback highlights areas where we can improve, and we will review it with the relevant staff members. We hope you will come back and see us the next time you are in our area... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.