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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! Roaches, room was dirty and unclean when we arrived. Only had ONE towel. Staff were helpful and somatic but the room was trash.
Business response:
Dear Cynthia, Thank you for sharing feedback about your stay. Our priority is to provide a clean and comfortable environment, and we regret falling short of your expectations. We are actively addressing the cleanliness and amenities issues with our housekeeping team to ensure improvements. We appreciate your acknowledgment of our helpful staff and assure you that we are committed to providing a more enjoyable experience for our guests. Your satisfaction is important to us, and we hope to have the opportunity to restore your ... read more
The property was dirty many things broken and didn’t function correctly, many metallic finishes were rusted and the common areas were filthy
Business response:
Dear Yolanda, Thank you for sharing a review of your stay. Your feedback regarding cleanliness and maintenance concerns is deeply concerning, and we apologize for any inconvenience caused. We take these matters seriously and actively address them with our housekeeping and maintenance teams to ensure a more enjoyable experience for our guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to provide you with a much-improved stay in the future.Sincerely,Hotel Management
We did not stay. It does not look sanitary. Linen and bed were nicely done but there are hair under the linen which made me not wanting to stay. The bathroom smells smoke. Also, we had luggage to carry upstairs but no carrier and elevator. I ask to have my refund. The staff that was working said the charge is returned to my card, refunded per employee (named Joy).
Business response:
Dear OFELIA, Thank you for the review. We sincerely apologize for the disappointment you encountered during your brief visit. Cleanliness is a top priority, and we regret any oversight in the condition of your room. Your concerns regarding the linen and bathroom have been duly noted, and we assure you that corrective measures will be taken. We are sorry that this issue compromised your visit and that you had to cancel with us. Please know that processing transactions and refunds can take your bank a few business days. Howeve... read more
Wouldn’t stay again. I booked a king bed room with couch but there was no couch. The tv remote was busted in two and didn’t work. The pictures in the wall had broken glass. There was a terrible smell in room. The kitchen counter and bathroom counter had a wax like substance splattered all over it. The kitchen cabinet door was broken and didn’t close all the way. They didn’t provide any shampoo or soap. There were no kitchen utensils or plates or cups.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
It's not a hotel it's more or less an apartment complex. Families living permanently. Entire Room smells of smoke can not even breathe.
Business response:
Dear Piyush, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for any concerns that may have kept you from having an outstanding stay. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management
Worst hotel experience First, the service at the front desk was awful. There were at least two people talking in a room behind the front desk and they let me stand at the counter for more than 10 minutes because one woman said she was on break. When I finally got checked into my room, it was on the second floor. The handles on the staircase were held on with duct tape. The concrete stairs were badly cracked and unsafe. When I opened the door to the hotel room, it stunk and when I walked through it I found cigarette ashes on ... read more
Business response:
Dear Christy, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bring... read more
The room was disgusting! The couch was ripped and torn. The floors were filthy and the microwave was not cleaned. The room reeked of smoke even though it’s a no smoking place. I checked in and checked out all within 10mins.. Will never stay here. I have the pictures to prove this as I shower the staff and all she said was get a refund from the site you booked through
Business response:
Dear Tashia, We deeply regret the unacceptable conditions you encountered during your brief stay. Your experience falls short of our standards, and we sincerely apologize for the inconvenience. We take your feedback seriously and will promptly address these cleanliness and maintenance issues to prevent recurrence. Our team is committed to providing all guests with a clean and comfortable environment. We appreciate your patience and understanding. We hope you give us another chance to regain your trust and provide you with a ... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.