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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken glass and unhelpful. Not great. Checked in at 9:30 on the first night. Didn’t get a remote till after midnight after multiple unanswered phone calls to the front desk where I had to load up my one-year-old and walk down there. I didn’t even get a remote until the next shift came on after 11:30 PM. That was the first night. Night number two, I’m looking for one of my daughter’s toys that was on the floor so she can go to bed. When I lifted up the bedskirt to check under the bed, I found not one, but multiple pieces of ... read more
Business response:
Dear Lauren, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid f... read more
My review is 1 star It’s was so dirty,carpet need to be change, no shampoo and conditioners, no pot,pan, no silverware,towels is limited, They clean ones a week. Feeling not safe.
Business response:
Dear Shawn, Thank you for choosing us. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your ... read more
Non working lights , deplorable conditions
Business response:
Dear eric, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
No one was at the front desk to check me in to my room. I hoped the desk to see if anyone was in the back. No one. I spent 100 dollars and got no room. Had to go down the road to rent a room and spend another 100 dollars. Worst service.
Business response:
Dear Sergio, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team was unavailable to help you with your check-in. This is not the standard of service we strive for, and we understand how frustrating it must have been for you. We will share your feedback with our team and work towards improving our service to ensure our future guests are not similarly impacted. Please reach out to us at the hotel directly for any further assistance. We do hope you will ... read more
The most disgusting room I have ever stayed in. Parking lot was full of tweakers literally smoking in their cars. Trailers parked in the lot full of junk and covered in tarps. The room was in absolutely terrible condition. It smelled like years of smoke. The smoke alarm was disconnected off the wall. Cabinets were worn inside and out. Artwork was ripped off the wall, mirror was crooked on wall, walls were noticeably dirty floors were unclean with blood on the bathroom floor. The housekeeper obviously not doing their job at a... read more
Business response:
Dear Elizabeth, We're truly sorry to learn about your disappointing experience. Your comfort and safety are paramount, and the situation you described is not indicative of the standards we aim to maintain. We take your feedback seriously and are actively working to address these concerns to ensure the safety and cleanliness of our premises. We apologize for any discomfort you encountered during your stay. Thank you for sharing your feedback with us, as it helps us identify areas where we need to focus. We hope you will consi... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.