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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water , room smelled like cigarette's
Business response:
Dear Jeffrey, Thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We are also sorry for the inconvenience you had regarding the hot water. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
The unit was very dirty. Microwave was broken. Crochets we’re every where even in the bed! I had very bad experience!
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. We genuinely hope you will consider giving us another opportunity to serve you.Sincerely,Hotel Management
We were not able to check in because of some night audit at the hotel. I have never had this problem before, she said the wait was an hour and a half and it was 1am. I did not want to wait in the middle of the night. I had to get another hotel.
Business response:
Dear Kelly, We regret that you could not check into the hotel due to the night audit. This is an unfortunate occurrence, especially considering that you have not encountered this issue in the past. Understandably, you were unable to wait and had to seek alternative accommodation. We apologize for any inconvenience this may have caused and appreciate your understanding. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Property was filthy. Staircases un-swept and un- washwd. !st room given was either occupied or not ready, Only bed was changed in the room. Floors were not vacuumed. I was told that my deposit would be returned on check out, but it was not. No receipt issued.
Business response:
Dear Vlatka, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. If you'd like to provide further details or discuss your stay in more depth, please don't hesitate to reach out to us directly. We appreciate your f... read more
Rooms The room was already dirty no clean towels floor had a blue spot pillow cases were dirty and when ask for new stuff the daytime said we had to ask for service a day in advance the even/ night service was awesome
Business response:
Dear Dwayne, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
room dirty
Business response:
Dear Yessica, Thank you for reviewing our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will consider giving us another chance to host you in the future and that we will have the op... read more
Stay at your own risk Filthy hotel rooms. Rooms and hallways smelled like urine. Horrible customer service. Parties and fights in parking lot. No garbage can in room. Smoke detector not properly installed. Grips were removed from bathtub, causing falling out of shower and injury. I would not recommend this hotel to my worst enemy. On site manager was aware of the situation and I was told she couldn't handle it and left.
Business response:
Dear Sandra, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We understand your frustration regarding the issues you described and assure you that what you experienced is unacceptable by our standards. Please be assured we will address this with the concerned for improvement, and ... read more
Never Again Took this as last minute for Goldenfest at Discovery park. Loved how close it was but didn’t expect it to be a less than Motel 6 experience. Tons of residence challenged people in the immediate vicinity. Even thought there was a kitchen there was no coffee pot nor a single dish or piece of silverware. Two plastic cups but no toiletries I just didn’t expect this level of thread bare for this brand of hotel.
Business response:
Dear Barbara, Thank you for staying with us during your event and making us a part of your moments. Please accept our apologies for the inconvenience caused to you while here. For hygiene purposes, we keep the dishware at the front desk and will gladly deliver it to the guest's suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Avoid! This place was disgusting. We went with friends and neither room had been cleaned. There was hair in the shower and under the bathroom sink. The floors hadn’t been vacuumed and the bed sheets had stains. Would not recommend.
Business response:
Dear Valerie, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suites not being up to your expectations and for any inconvenience this undoubtedly caused. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you that what you experienced is unacceptable by our standards and will take adequate measures... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.