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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not stay here again. It was very noisy. The room didn’t have any trash cans. There were not enough washcloths. Had to ask twice for additional sheet and blanket for sofa. Selection of tv channels very limited.
Business response:
Dear Devon, We appreciate your feedback regarding your recent stay. While we regret that your experience didn't meet your expectations, we value your comments. We'll continue to work on improving the amenities and services we offer to ensure our guests have a more comfortable and enjoyable stay in the future. Thank you for sharing your concerns, and we hope to have the opportunity to provide you with a more pleasant stay should you choose to stay with us again.Sincerely,Hotel Management
Drove 10 hours from Las Vegas to this property just to find out that no rooms are available upon arrival. The front desk mentioned that they are under staff on the house keeping department and many rooms were not clean. Instructed us to call Expedia to transfer our reservation to another same property close by, but when we get there the Expedia representative told us that no rooms are available as well to their system. Expedia ended up moving us to Residence Inn Marriott but it’s a bit too late already at night. Appreciate t... read more
Business response:
Dear Billy, We apologize for the inconvenience you faced during your visit. We understand that your experience was less than ideal due to the housekeeping and room availability issues. We appreciate your patience and flexibility in working with Expedia to find an alternative solution. Your feedback is valuable, and we'll continue to address these challenges to ensure a smoother experience for our guests in the future. We hope your stay at Residence Inn Marriott was more comfortable, and we look forward to providing you with ... read more
They didn’t have shampoo we ask from desk the said they were out
Business response:
Dear Carlos, Thank you for staying with us and reviewing your experience. We sincerely apologize for the inconvenience caused during your recent stay with us. We regret that we could not provide you with shampoo as per our usual high service standards. Your concern has been addressed with our team to ensure our stock levels are carefully monitored and replenished promptly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
We had no soap in our room. Kept calling front desk and no one would answer. Our room’s bathtub was dirty and had bugs. The ceiling has spiderwebs and the next morning spiders by the window. The room smelled like smoke even though it was a smoke-free room. Pay extra to stay somewhere else if possible!
Business response:
Dear Saray, Thank you for staying with us and reviewing your experience. We apologize for not providing a clean room per your expectations upon arrival. Our primary goal is to offer our guests a comfortable and hygienic environment. We assure you that we will work closely with our housekeeping team and pest control provider to prevent future issues. We hope to serve you better during your next stay with us. Thank you for your time and consideration.Sincerely,Hotel Management
I was under the assumption that dishes, pots, pans ect was available come to find out it’s first come first serve. Ok well I figured I was going to be there 5 days so i can just call up the next morning. Not only were they never available it seemed like I was bothering the person at the front desk every time I called up there.
Business response:
Dear Lydia, Thank you for staying with us. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We have also noted your remarks about the dishware. We understand your disappointment and assure you that we take your feedback seriously. We are reviewing these issues with our team to determine what went wrong and how to improve. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Since... read more
Outside area dirty, inside floors dirty and sticky, Hair in the bathtub, stained shower curtains, chocolate on bathroom sink, stained shower curtains. Overall sorry I booked here, would not recommend to my worst enemy.
Business response:
Dear Shary, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon.Sincerely,Hotel Management
Very dirty sofa bed mattress was stained and dirty no sheets or blanket. Sofa mattress was worn and ripped could totally feel springs. Door handle was off.
Business response:
Dear Blanca, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.