Extended Stay America - Sacramento - South Natomas

Business response:

Dear Kristen, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Kevin, We apologize for the inconvenience you encountered during your stay with us. Please know that we take our property's cleanliness and pest control very seriously, and we do our best to prevent the entrance of mentioned insects into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management 

Business response:

Dear Scott, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that the room assigned to you did not meet your expectations, and we regret that you had to deal with the shower and cleanliness issues. We have a strict pest control protocol and are concerned about your encounter with pests. We will certainly investigate this matter and take the necessary actions. We also apologize for the noise disturbance caused by other guests. We... read more

Business response:

Dear Bronwyn, We are truly sorry for the inconvenience you experienced during your check-in process. Having to wait in the lobby after a long journey can be frustrating, and we apologize for the delay. The issue with your booking is not typical of our standard procedure, and we are taking steps to ensure this does not happen again. We appreciate your patience in this matter and for taking the time to book directly with us. We value your feedback as it helps us improve our services. We hope to have the opportunity to welcome ... read more

Business response:

Dear Jesus, Thank you for sharing a review of your stay as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We agree we must follow the processes to maintain each guest suite well. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this ... read more