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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse place I’ve ever stayed
Business response:
Dear Luis, We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management
I was thoroughly disappointed with the cleanliness, and the just repair the place with him. I also saw several people to obviously had lived there for months. Might have been a sanctuary property.
Business response:
Dear James, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the disappointment you experienced with the cleanliness of your room. We have shared your comments with our housekeeping team to address the issues you mentioned. As an extended-stay hotel, we offer long-term accommodation options for guests who require extended stays. We take pride in providing a comfortable and welcoming environment for all of our guests, whether they are staying for a night or several months. Thank you ag... read more
The room was very dirty, dead cockroaches on the carpet, clothing tags and other pieces of garbage on the floor.
Business response:
Dear Hilda, Thank you for staying with us and sharing your feedback. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to provide clean and well-maintained accommodations and the best experience. Therefore, we are so sorry for any oversight from our housekeeping. We are working with our housekeeping managers to prevent this from happening again. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Mana... read more
We checked out immediately after seeing the filthy, vinyl-floored room. It looked like perhaps the facility had been aporiated by the city as a homeless shelter.
Business response:
Dear Steven, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We hope you will give us another opportunity so we can leave you with a much better im... read more
Stayed for a couple of days. Manager who checked us in seemed kind and knowledgeable. Rest of front desk staff, not so much. Pros: - Property (Property appeared clean on the outside) Cons: - Room (Room was filthy, although housekeeping staff was kind, it wasn't represented otherwise in room itself) - Staff (Front desk manager on duty checked us in early and seemed nice. Rest of front desk staff was either new or oblivious. We asked for towels and additional bedding for the pullout at least twice and I grabbed it from one of ... read more
Business response:
Dear TONY, Thank you for taking the time to evaluate your stay. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again ... read more
I reserved a non smoking room, clearly smelled of smoke and had burn marks in bathroom sink. Floor was filthy left black foot prints in tub.
Business response:
Dear Spencer, We apologize for disrupting your stay caused by the lingering smell of smoke. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Moreover, we apologize for any oversight by our housekeeping team in your suite. We have discussed these issues with the concerned team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will al... read more
Place had roaches everywhere. Not very well cleaned. Lots of people staying long term.
Business response:
Dear Danny, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. Still, we will inspect your room professionally and treat it as a precaution. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our... read more
Not enough washcloths (was told there were no more available). Linens on bed were old and needed replacement. There were cockroaches in the kitchen area.
Business response:
Dear Tom, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.