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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worse place ever!!! Worse place ever. Bed sheets were dirty, literally was poop on the floor and much more that I can’t even mention!
Business response:
Dear Dave, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Further, we have also instructed our team to thoroughly check the room before allocating them to the guest. Please consider giving us another opportunity to host you and welcome you back soon.Sincerel... read more
The smell and found roaches
Business response:
Dear Michael, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
Horrible Hotel This is by far one of the worse hotels I’ve ever stayed at. The bathtub looked dirty and the drain plug to take a bath did not work. We had to ask for a couple of blankets because all they have is a sheet and a comforter that was like a second sheet. We were told we could only have one blanket. I’m disabled yet we could not get a ground floor room so we had to lug our bags upstairs. No elevators! The staff were odd and unfriendly. BUT…that’s not all, this hotel is housing the homeless and if they say they are ... read more
Business response:
Dear Gayla, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Door was broken, safety lock broken, riff raff on property, bugs, dirty room, Didn’t use shower because it was filthy. Expedia should not guide people to places where u can’t feel safe and clean. Shame on expedia
Business response:
Dear Anthony, Thank you for choosing us and sharing your feedback. We want to apologize for the issues you experienced during your stay. We aim to provide a fresh and clean suite and well-maintained accommodations. Please consider that this type of stay is not typical of our hotel or the service we deliver. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We appreciate your feedback and hope you will stay with us again so we can sho... read more
This is the filthiest, smelliest, poorly maintained property I've ever experienced. Stains on the carpet, room in disrepair, atrocious odors, sticky floors. Unbelievably BAD!! Shame on Extended Stays. AND SHAME ON EXPEDIA for even offering this property to your clients.
Business response:
Dear Michael, Thank you for being our guest. We regret we did not meet the high standards you should always expect from us. Please be assured this is not usual or representative of our service standards. We have checklists to inspect every suite after we have serviced it. Therefore, we sincerely apologize this was not your impression. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better exp... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.