This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Real bad never again at this place hardley any lights in the room no phone tv not working. The worst hotel i ever been in. Omg
Business response:
Kamal, please accept our apologies for your disappointment during your stay. Providing outstanding customer service is always our top priority and is something we pride ourselves on. We are taking appropriate steps to ensure future guests do not encounter the same issues. You should have received better service from us, and we will use your comments to correct our shortcomings.Sincerely,Hotel Management
I stayed here on night this is a list of all that happened that I hated: 1.people are constantly making noise outside my door 2.the bathroom sink had a lot of burns from people smoking in the bathroom. 3.I paid for a non smoking room and then they said it’s a non smoking room and it smelled like marijuana & cigarettes. One of my worst experiences in all the places I have been I have even seen way better motels.
Business response:
Dear Jevon, thank you for staying with us. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with our team to look at the areas to improve. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.SincerelyHotel Management
Broken down cars filled with junk all around the property. Groups of men hanging out in the parking lot at night.
Business response:
Dear Julia, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.SincerelyHotel Management
Dirty, grounds not maintained, equipment old,
Business response:
Dear Joachim, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. Furthermore, our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We hope you will give us another chance if you re... read more
The staff was very unprofessional. The night clerk who checked me in wasn't wearing anything to identify him as an employee. He was just in street clothes, no name tag, nothing official. I couldn't unlock my room door with the key and his advice was to just keep trying. I was offered no assistance. The day clerks were in the back chatting and not at the desk. My room had several live cockroaches running around, including ON MY BED. I was told the management would be alerted so they could exterminate. I was not offered an apo... read more
Business response:
Dear Carrie, thank you for your honest evaluation. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the f... read more
Outside looks good. Front desk person was not that helpful. They put me into a room that was dirty and I called and asked for a new one. The front desk person acted like he was being put out. The security officer refused to walk past the first building and I was in the 3rd that had tons of non-paying customers hanging around and having a party.
Business response:
Dear Gabriel, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up on these matters and take the appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
DON'T STAY!! Pictures are far from reality, this hotel is dirty, beds are uncomfortable and over all looks dirty and unkept. I went with my son and we didn't feel safe at all within minutes of arriving there was cops outside dealing with other guest so I decided to book another place and left. Wasted $180 dollars.
Business response:
Dear Alejandra, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We will address this matter with our team to ensure that it does not happen again. Thank you again for your candid feedback.Sincerely,Hotel Management
We booked a room with a hide a bed, there was no mattress, instead full of trash. The actual bed had no blanket just sheets. There were cockroaches crawling around. Toilet paper dispenser was broke, dirt and grime all over the doors and walls, bathroom door looked like it had been kicked in as it had a huge crack in it. Floors were dirty
Business response:
Dear Tiffany, thank you for your feedback. We are sorry your stay was not the pleasant experience you deserved. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.