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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I cant say i liked anything about that place, other then 1 or 2 of the employees was the only thing this hotels has going for it otherwise i wont go there again
Business response:
Dear Micheal, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your visit to our hotel. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Considering our staff's service to you, please give us a chance to welcome you back in the future.Sincerely,Hotel Management
Don't stay here Just needed a clean room for the night as we were passing through. So much for clean. The floor was absolutely horrible and dirty. Shower floor was clean because the curtain was too short and water all over the floor. But the rest of the place, no. Took my shoes off and my "white" socks we black by the time I went to bed. Yes, see picture. In the am my shoes were black on the bottom when we left the room. No ice machine available, gives you some ice trays (again not clean) to make your own. This is more for e... read more
Business response:
Dear Nichele, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Terrible Lady working at the front desk was very rude room was very uncomfortable and a lot of crack heads in the parking lot
Business response:
Dear Beau, Thank you for being our guest. We are sorry for the disappointment you had and the frustration felt on not meeting your expectations. Your feedback is valuable, and we will work on it to improve our services as we advance. Please give us another chance, and we will provide the best service that you deserve on this visit.Sincerely,Hotel Management
We had never stayed at Extended Stay America Suites before. We thought it would be an acceptable place to stay, and it was close to the airport. The floor was filthy. The towels flimsy. There was no hair dryer, so I had to ask at the desk if they had one for me. Luckily they did have one that I was able to use. There were only 2 flimsy plastic cups. When we booked, the information said Kitchen, which we assumed would have a few things. It didn't, and if you wanted anything you had to pay for & get it at the front desk. We wi... read more
Business response:
Dear Susan, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
They didn’t have the room with 2 beds available. Tried to substitute another room but it was being remodeled, tried to substitute another room Left and went and found another place to stay. Total dump!
Business response:
Dear David, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We understand your frustration and genuinely regret you ended up canceling with us. Please be assured that we will take adequate measures to correct this, and we hope you allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Horrible experience The Check/In was Horrendous..Front desk person came out Yawning with her hands in her pants, Extremely rude unprofessional, Just unbelievable, I was in town visiting had already paid for hotel and it was late night, So I just bit my tongue and checked in, I get in the room first thing I saw was a Roach.. I slept outside in my car,,.. Never again Extended stay Sacramento NONONONO!
Business response:
Dear valorie, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry our associate fell short of providing the excellent service we strive for daily. We also apologize for the inconvenience you encountered in your suite, and we assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We regret the frustrations yo... read more
Upon checking in, there were no pillows on the bed there was no trashcan, there were no iron, and no phone to which to call any Rhone‘s or the front desk. My parents were in another room had to call the front desk for me in order for them to bring a telephone and the other items. They only brought the phone for my entire stay. The rest of the items listed were not given to me. And there was no. room service the entire time I was there.
Business response:
Dear Dolores, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are sorry for the concerns you experienced with the in-room amenities. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize for the lack of amenities in your room. We will share your feedback wit... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.