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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The AC didn't work properly and my room wouldn't heat up. There was no coffee pot or utensils in the room; you had to call and request these. I was also unhappy with the limited channels on the TV. For $137.00, I expected better.
Business response:
Dear Latashia, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered with the air conditioning unit and television in your suite. Our maintenance team will be notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Save your money and stay somewhere else!! To call this place a hotel is a stretch.. more like a very dirty, scummy apartment complex. People living out of cars, cigarette butts literally everywhere you look.. it said no smoking but our room smelled of smoke the second we walked in. We asked for en extra pillow and blanket and were told there was none available. Room had no hair dryer, floors were sticky and just overall disgusting.
Business response:
Dear Nick, Thank you for taking the time to share feedback. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Our policy allows smoking in certain areas, and we understand how this frustrated you and negatively impacted your experience. We wish we had been allowed to make it up to you before your departure. We are reviewing this situation and will address it adequately to avoid it in the future. We hope you will give us another chance to restore your faith in us. S... read more
Very dirty property. Paid $150 to stay for 1 nite. During the stay, i saw at least 5 cockroaches in my room. One inside the fridge, two crawling on the ceiling, and 2 came out from the shower as i turned on the water. Shower wasn't draining, floor inside the room was very dirty, no TV remote to turn on the TV. I wasn't expecting much for $150 a nite. But i think the room should be at least clean and pest free!!!
Business response:
Dear Joyce, Thank you for being our guest and sharing your review. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for any oversight. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we... read more
They did not accommodate my request. I reserves a two bed and they gave me a queen bed and a uncomfortable couch bed
Business response:
Dear Mark, Thank you for the feedback about your stay at our hotel. We apologize for being unable to accommodate the room you requested. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. The issue will be addressed appropriately, and we are grateful that you brought this to our attention. We hope you will give us another opportunity to provide you with the excellent visit you deserve.Sincerely,Hotel Management
Clean but shabby I made a reservation about 5 hours before arrival. When I got there the front desk said they don't see my reservation, even after I pulled up confirmation email. After a couple of minutes he said "we are sold out but give me a couple of minutes and I will figure something out" Which he did but that seems weird, I mean if you are sold out where did the room come from? Anyway we go to the room and every cupboard and even the microwave is open. The smell of Fabuloso is fresh and pungent but it means its clean. ... read more
Business response:
Dear Erin, Thank you for taking the time to evaluate your visit to our hotel. We aim to provide an outstanding stay with excellent service and clean, comfortable accommodations. Therefore, we apologize this was not entirely your impression. We genuinely appreciate you pointing out the areas that need to improve. We assure you we are working to address the concerns you outlined as we continually strive to enhance our guest's experience. We hope you will allow us to host you again next time your travels bring you our way. We w... read more
No TP in the room at all on arrival. Found TV remote under the bed. Wasn’t expecting 4-Seasons but this was very basic.
Business response:
Dear Matthew, We understand your predicament and hope you will accept our most sincere apologies for failing to meet the high standards you should always expect from us. We work hard to ensure our suites are well-maintained and inspected before allocating them to our guests. Therefore, we are sorry for the oversights in preparing our suite. Although this does not change what transpired, we are working to address the concerns you described and ensure such matters do not affect future guests. We are wholly committed to redeemi... read more
I should have paid attention to the reviews. But it was convenient because I was meeting family there. I will never go back and suggest anyone reading the reviews take them into consideration. I didn’t sleep, people out in the parking lot slamming doors, kids running around outside after 12am. People live at this place. My door was pent like it had been forced open at one point. I couldn’t ask for a other room because they ran out of rooms. So many things wrong with this place. I want to see that the bedding was not clean ei... read more
Business response:
Dear Alfredo, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We have shared your concerns with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for ... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.