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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower didn't work in my room and the sink in the bathroom was clogged. When I called the front desk to report the shower the gal laughed at me and asked if I pulled on the knob which I then replied yes. She told me there was nothing she could do as maintenance was not there and offered a discount off my room. Then the room next to me was playing loud music at 4:30 in the morning, so I tried to call the front desk so they could call them to turn the music down and the phone rang and rang for over 10 minutes and nobody an... read more
Business response:
Dear Celina, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
DONT STAY HERE! DO NOT STAY HERE! WARNING! DRUG DEALERS KNOCKING ON DOORS! HUMAN FECES IN parking lot, people living here, bbquing in front of rooms, trash everywhere, water coming out of refer in room, old food left in refer, DONT STAY HERE!
Business response:
Dear Deborah, thank you for choosing to stay at our hotel. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Extremely dirty, nasty kitchen
Business response:
Dear Blanca, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
Cockroches infection I suppose to have 2 queens and a couch they gave me 2 full and the worst part is that we couldn't sleep there were alot of cockroches that was the worst night
Business response:
Dear Mario, thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We are very grateful for your patience, and we hope to have a futu... read more
So many people hanging out in the parking lot at 2AM. Didn’t feel safe. Laundry hanging outside of rooms, garbage piled up under the stairwells. Will never stay here again.
Business response:
Dear Nicole, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for feeling unsafe and for housekeeping issues while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve shortly.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.