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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room accommodations were absolutely horrible. The mattress in my sons room had the springs sticking him in his back. Along with two roaches. That was a treat. The
Business response:
Dear Sharon, Thank you for sharing your evaluation of our hotel. We want to apologize for the issues you encountered during your time with us. We follow the most rigorous standards regarding our hotel's cleanliness and pest control; therefore, we are disappointed to read about your concerns. It is never our intention to disappoint you in any way. We will share these matters with the appropriate individuals to address them and ensure we always provide the seamless experience our guests deserve. We hope you will consider revis... read more
Terrible From the moment I walked into the door, to the time I was checking out. I was super disappointed for the amount of money paid and the quality received. The staff was rude, and not friendly. They seemed bothered to be checking me in and answering my questions. The room was filthy. The walls had mold and were stained. The furniture had tears and worn down. The room had cigarette smells even though I choose a non smoking room. There was no breakfast offered. The beds felt like laying on cardboard, super stiff, no comfo... read more
Business response:
Dear Guest, Thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that... read more
Would not recommend a stay at the location. The pictures are deceiving. Felt unsafe as there were people walking around the property at all times.
Business response:
Dear Sharmane, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.