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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been cleaned properly. There was toothpaste splatter all over the bathroom mirror. Counters, etc were not properly cleaned. The fold out sofa had a dirty stained fitted sheet on it and when I took it off the mattress underneath it had debris on it and under it. There wasn't a flat top sheet or a blanket for it even though I had reserved a room for 3 adults. The front staff was very friendly, professional and helpful. They were the only part of the facility that was good.
Business response:
Dear Mary, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Not enjoyable
Business response:
Dear Kathryn, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Roaches, subpar amenities. When I first checked in, I was told they had been having problems and were unsure if my room was clean. After I was assured it was, I discovered their "clean" room had a dead roach on the bed. In the shower, there was a living roach. The floors were dirty, too I also discovered that they only offer 1 towel per guest, which means I didn't have a towel for my hair. Their amenities were awful, too. (They don't even offer conditioner and their soaps were subpar.) I will admit the staff was very friendl... read more
Business response:
Dear Guest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Sac towns finest The place was horrible. There was what seemed to be a makeshift auto shop in the parking lot. There was about 5 vehicles being worked on and or missing parts. There was people yelling all night. My wife and I decided to leave around 2 am instead of staying the whole night because I was afraid I would wake up to my car being dismantled. As we were leaving there was what I assumed to be a sex worker walking around the parking lot. My assumptions were confirmed when she went up to a Ford Mustang, received money... read more
Sketchy, dirty, and Nope! This place is home to many homelees in Sacramento. I saw drug deals going down in the parking lot, people hanging out in their cars, its in a very secluded 'sketchy' area too. My room was gross. There was pee and tp in toilet, black hairs in the kitchen sink, the table had not been wiped, and the pillow cases looked used. And there smell....was so heavily masked with a perfumed smell, it made me wanna throw up. I was gonna have to leave aroumd 4am in the morning and there was NO WAY i felt safe doin... read more
Scary It was rundown inside and out. No kitchen utensils, plates or pans. Kitchen was a little beat up. Bed and Bathroom were clean. Linens were clean. The place looked old and tired.
Business response:
Dear Gary, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Bad stay needed refund . Very dirty , receptionist very nice & willing to work with customers
Business response:
Dear Guest, thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.