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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was a horrific hotel, check in was easy the hotel looked nice on the outside. All the guests looked like Meth heads and their cars parked in the parking lot with bullet holes. We stayed out long enough to leave to the airport just so we didn’t have to stay in the room long!
Business response:
Dear Ashton, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
I couldn’t even stay here because of how uncomfortable I was walking around the area. There are a bunch of homeless people walking around and hanging in the parking lot, sleeping in their cars and being loud and rude. I was supposed to be in the building all the way in the back and just walking to my room I felt so unsafe. Everyone in the parking lots were staring me down and making rude remarks. I left so fast. Luckily, they gave me a refund
Business response:
Dear Elyssa, Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback will be discussed with our team at the meeting and will be taken care of. Thank you for sharing this. We hope you will give us another chance to give you the hospitality you deserve and regain your trust. Sincerely,Hotel Management
The door is very banged up and almost comes open when pushed. It smells like cigarettes in the room. Most of the lights don’t work, and the bathroom is dirty and might have blood in the sink?
Business response:
Dear Jaide, Thank you for your valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. Even though our guest rooms are smoke-free, we occasionally have violations of this rule, and we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay y... read more
WORST. Terrible. From the time I entered to getting my room. I want my refund. The pic on your app is totally opposite to my experience!
Business response:
Dear Emmanuel, we regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for a... read more
Real bad never again at this place hardley any lights in the room no phone tv not working. The worst hotel i ever been in. Omg
Business response:
Kamal, please accept our apologies for your disappointment during your stay. Providing outstanding customer service is always our top priority and is something we pride ourselves on. We are taking appropriate steps to ensure future guests do not encounter the same issues. You should have received better service from us, and we will use your comments to correct our shortcomings.Sincerely,Hotel Management
I stayed here on night this is a list of all that happened that I hated: 1.people are constantly making noise outside my door 2.the bathroom sink had a lot of burns from people smoking in the bathroom. 3.I paid for a non smoking room and then they said it’s a non smoking room and it smelled like marijuana & cigarettes. One of my worst experiences in all the places I have been I have even seen way better motels.
Business response:
Dear Jevon, thank you for staying with us. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. Your feedback is shared with our team to look at the areas to improve. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.SincerelyHotel Management
Broken down cars filled with junk all around the property. Groups of men hanging out in the parking lot at night.
Business response:
Dear Julia, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.SincerelyHotel Management
Dirty, grounds not maintained, equipment old,
Business response:
Dear Joachim, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. Furthermore, our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We hope you will give us another chance if you re... read more
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.