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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very unprofessional. The night clerk who checked me in wasn't wearing anything to identify him as an employee. He was just in street clothes, no name tag, nothing official. I couldn't unlock my room door with the key and his advice was to just keep trying. I was offered no assistance. The day clerks were in the back chatting and not at the desk. My room had several live cockroaches running around, including ON MY BED. I was told the management would be alerted so they could exterminate. I was not offered an apo... read more
Business response:
Dear Carrie, thank you for your honest evaluation. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the f... read more
Outside looks good. Front desk person was not that helpful. They put me into a room that was dirty and I called and asked for a new one. The front desk person acted like he was being put out. The security officer refused to walk past the first building and I was in the 3rd that had tons of non-paying customers hanging around and having a party.
Business response:
Dear Gabriel, thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please know that we will follow up on these matters and take the appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have ... read more
DON'T STAY!! Pictures are far from reality, this hotel is dirty, beds are uncomfortable and over all looks dirty and unkept. I went with my son and we didn't feel safe at all within minutes of arriving there was cops outside dealing with other guest so I decided to book another place and left. Wasted $180 dollars.
Business response:
Dear Alejandra, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We will address this matter with our team to ensure that it does not happen again. Thank you again for your candid feedback.Sincerely,Hotel Management
We booked a room with a hide a bed, there was no mattress, instead full of trash. The actual bed had no blanket just sheets. There were cockroaches crawling around. Toilet paper dispenser was broke, dirt and grime all over the doors and walls, bathroom door looked like it had been kicked in as it had a huge crack in it. Floors were dirty
Business response:
Dear Tiffany, thank you for your feedback. We are sorry your stay was not the pleasant experience you deserved. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management
The shower didn't work in my room and the sink in the bathroom was clogged. When I called the front desk to report the shower the gal laughed at me and asked if I pulled on the knob which I then replied yes. She told me there was nothing she could do as maintenance was not there and offered a discount off my room. Then the room next to me was playing loud music at 4:30 in the morning, so I tried to call the front desk so they could call them to turn the music down and the phone rang and rang for over 10 minutes and nobody an... read more
Business response:
Dear Celina, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
DONT STAY HERE! DO NOT STAY HERE! WARNING! DRUG DEALERS KNOCKING ON DOORS! HUMAN FECES IN parking lot, people living here, bbquing in front of rooms, trash everywhere, water coming out of refer in room, old food left in refer, DONT STAY HERE!
Business response:
Dear Deborah, thank you for choosing to stay at our hotel. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Extremely dirty, nasty kitchen
Business response:
Dear Blanca, thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.