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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
De los peores hoteles Uno de los peores hoteles que he estado los cuartos insalubres olor a marihuana se siente una inseguridad durante la noche impresionante
Business response:
Jaime, thank you for taking the time to review our hotel. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We also want to inform you that all our guests are safe on our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during thei... read more
The bed was terrible and frame was at an angle. The shower has mold. Ink and marks on shower curtain. Counter and toilet had burn stains. Spider in the bathtub. Roach on the floor by the table. This was a terrible stay.
Business response:
Melanie, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit.... read more
Scary part of town. Screaming in morning, gun shots in night.
Business response:
Arlene, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
NEVER BOOK AT THIS PROPERTY! Property was over booked by 7 guests when we went to check in at 6:30pmafter a 2.5 hr drive!!!! We were 7th on the list and told most likely wouldn’t be getting a room that was already paid for!!!!! How does that even happen!!!! Never ever, I’ll repeat, NEVER EVER BOOK AT THIS PROPERTY!!!!! Was told because cleaning staff hasn’t cleaned the rooms! Left to go to dinner. Was also told they would call with an up date in 20min. Never heard from them before Hotels.com called the property to see what w... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The room was not ready at all until 2hrs later..they said i was going to get a discount and i have not received anything at all
Business response:
Thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We also regret learning about your additional concerns. You have our assurance that we will address your comments appropriately. We understand your frustration and are grateful for your patience. Sincerely, Hotel Management
I couldn't even check in! Inept hotel without a backup plan if computers fail.
Business response:
Bryan, thank you for the feedback. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Beware, do not book with hotels.com or this place This place was the worst yet. Looks good on the outside but beware of the inside. Service was horrific, the place was a pig sty, the hotel to handle did not lock, the place was just filty. Unacceptable for the price I paid!
Business response:
Ana, thank you for feedback of your recent stay. We were disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerel... read more
No towels in room, over charged us. Didn’t give full pricing with deposit
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.