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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably was ok. But need something me serious cleaning. Staff was great and nice. They just have a large influx of homeless and displaced citizens.
Business response:
Miles, thank you for taking the time to post your feedback. We take the cleanliness of our property and suites very seriously; therefore, we apologize for the cleanliness issue you experienced during your visit. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We also regret any inconvenience you had due to the other guests staying at our hotel. On a positive note, we are glad other than this, your stay with us was pleasant. We hope you will consider ... read more
I get it’s a cheap place you might end up in certain cases. Furniture can be old, there are no towels and things like that. But being disgustingly dirty is no excuse. Waking up next to a dying roach is just no fun. I have been in a few cheap hotels and this was the dirtiest.
Business response:
Erik, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely,... read more
no internet, terrible breakfast, people sleeping in cars, insecure area
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Maids never came to clean my room, or offer new towels. I had to go buy new toilet paper myself. The door had a gap so blew all the leaves into my room.
Business response:
Thank you for your recent stay and for taking time to post your review online. We apologize for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. It is our goal to match our great location with exceptional customer care and we will continue to work hard to do just that. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
I love this area of Sacramento and the property looked nice, especially for a more budget-type hotel. However, after checking in, I found there were no towels and no soap or shampoo. I called the front desk and was offered no apology, but told to check back in an hour as they were "doing a load." I asked if they could bring the towels to my room and was told "No, I'm the only person here." I went by an hour later and laundry was still being done. I asked if I could get a shampoo bottle and after getting an exasperated eye-ro... read more
Business response:
Mark, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
No trashcan at all, even in the bathroom. Smelled like cigarettes, uncomfortable bed. Overall icky and would never stay here again or recommend.
Business response:
Candice, thank you for staying with us. We are disappointed we did not meet your expectations and apologize for the cleanliness issue you encountered in your accommodations. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
soooo bad !!! my flight arrived to Sacramento late I arrived at hotel at 1 am and was told I could not check in until 230am. I LEFT and drove 2 hours to my home in modesto i am a senior citizen with poor eyesight. very poor customer service...i will never book with them again. I really hope that they did not charge my credit card
Business response:
Thank you for sharing your review. We are sorry for not accommodating you and the inconvenience it caused. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will change your mind and consider giving us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.