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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready at check in time.
Business response:
Walter, thank you for sharing your feedback. We were disappointed to learn that your room was not ready upon your arrival, and we want to offer our apologies for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratefulness for your patience with this inconvenience. We would welcome an opportunity to restore a more favorable impression the next time you are in the area. Sincerely, Hotel Management
Worst ever hotel I stayed Actually this is my worst ever experience with Hotels.com and with extended stay too. Lot of cockroach in the kitchen and bathroom area in my room. No housekeeping for 3 days after I requested everyday , no laundry provided but after request I have to grap from front desk ?? Cleanliness is zero on parking and outside around the hotel, most of time people drinking on parking lot - smoking, shouting out . Garbage is full in the evening , it’s not worst to stay - you guys should take this property from... read more
Business response:
Karthik, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
As soon as I got into the room I could not turn on certain lights as they were not working. I then tried to turn on the tv but that did not work either. The carpet was stained. I would have loved to stay somewhere else but could not get my money back.
Business response:
Marianna, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I would not recommend this place! Literally none of the rooms were clean when we arrived to check In. They told us there were 45 dirty rooms the night prior and only two people working in housekeeping. They should have been a bit more prepared Knowing there was going to be a festival that weekend. That’s not even the worse part! There were people waiting 3 hours before me to get a room. Guests getting dressed in the lobby and also flat ironing their hair. Luckily we knew someone who lived 10 minutes away where we can get our... read more
Business response:
Allana, thank you for your candid evaluation. We are sorry for the inconvenience you experienced this time around and apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Discussed The complex had a lot prostitutes outside along with men sitting in theirs cars watching the women playing loud music all night. Garbage everywhere, not to mention I found fast food bags in the cupboards of my room
Business response:
Jessica, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Manageme... read more
Horrible Experience Was very disappointing. This place was not safe, and was very dirty from the outside stairs to the front of the room we rented. We were supposed to stay for 2 nights, but asked them to refund our second day since the first night we found the place infested with cockroaches. It was awful, people were loitering around. All the rooms smell like cigarettes. It was awful. I would never stay at an Extended Stay America Hotel ever again.
Business response:
Thank you for the candid review. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to experience our hotel as we woul... read more
The first room they gave wasn’t even cleaned so I had to go back to get a new room then the second room they gave me the deadbolt on the door didn’t lock I left at 10:30pm because I didn’t feel safe.
Business response:
Alyssa, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.