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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay I was shocked and disappointed, first we had trouble getting in and out of the room, the handle and lock are messed up. The phone was broke i did tell the front desk but i didnt get any help . Then their we're men and women fighting out side our door, i tried asking them to stop( it was 2am about) and i was cussed out and threaten we didnt sleep all night after that the next morning we left.we where told we cant get our money back for the remaining 5 days.
Business response:
Amy, thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team, and we will be making changes to better serve our guests. Thank you again for your candid feedback, and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, Hotel Management
It seemed to be a lot of "parking lot" activity, therefore it did not feel safe especially when the doors didnt look like they'd hold if an intruder tried to enter. Secondly, fire alarm went off twice, I believe from the shower steam scaring the $#! out of me. Room smelled like cigarettes and the linen hadn't been washed well. The rags were dingy and the fitted sheet had stray hairs..possibly from a pet. I had to sleep on top of the covers because I was too tired to leave. Front desk staff were nice at check-in.
Business response:
Miltoni, thank you for taking the time to share your feedback. We are sorry for the less than stellar experience you had with us and apologize for the inconvenience caused due to the cleanliness issues. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We also want to inform you that we must evacuate the hotel for everyone's safety when a fire alarm sounds ... read more
Outside property garbage everywhere. Extremely noisy late night/early morning. Blower dryer didn’t work.we had early morning flight and needed to leave hotel at 6 am. Blower dryer didn’t work and no one on property to assist. Luckily we were traveling with friends so I borrowed their blow dryer. Phone in room didn’t work. Woukd not stay in another extended stay property
Business response:
Sherry, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
homeless camp Homeless camp in parking lot, dirty unkept grounds.
Business response:
David, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
When I arrived to my room. My door was already open. Talk to management. Bad customer service. Switch my room to a room that wasn't clean properly. I will never stay or recommend this place to anyone.
Business response:
Please accept our sincerest apologies for not providing you with a satisfactory stay. Our goal is to provide exceptional service; therefore, we regret this was not your experience. We hope you will visit us again for a much improved stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.