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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash was left under the sink and stinking. Undesirable people at all hours of the night obviously "On something" and being loud. Nervous for my safety and my vehicles safety. I would never stay here again.
Business response:
Robert, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Disappointing stay We were informed upon arrival they had over booked and did not have room we requested. We had to do two seperate rooms a distance from each other. There were also many questionable guest hanging out around the cars and doors of other guests. The parking area had empty coolers with beer bottles and needles on greenway. This was a bit concerning when traveling with elderly parents. Highly disappointed for the priceand feel the hotel.shpuld have contacted me about the over booking since I had made my reservat... read more
Business response:
Thank you for sharing your feedback. We apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest. Sincerely, Hotel Management
Duct tape on the shower head. Duct tape on the remote. The bed skirt has never been washed. The chair has stains on the side. Microwave was filthy. Carpet has never been cleaned. Thank God sheets were fresh pillow cases and towels. You must do better.
Business response:
Monyae, thank you for evaluating your stay. We are sorry for your disappointment with the cleanliness of your suite and the inconvenience this caused. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
De los peores hoteles Uno de los peores hoteles que he estado los cuartos insalubres olor a marihuana se siente una inseguridad durante la noche impresionante
Business response:
Jaime, thank you for taking the time to review our hotel. We are sorry for the inconvenience you experienced due to the concerns that kept your stay from being perfect. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We also want to inform you that all our guests are safe on our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during thei... read more
The bed was terrible and frame was at an angle. The shower has mold. Ink and marks on shower curtain. Counter and toilet had burn stains. Spider in the bathtub. Roach on the floor by the table. This was a terrible stay.
Business response:
Melanie, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit.... read more
Scary part of town. Screaming in morning, gun shots in night.
Business response:
Arlene, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.