Extended Stay America - Sacramento - White Rock Rd.

MOHAMED 

on Expedia

2 years ago

There was a lot of Cockroach in the room , there was no room service at all for the whole 6 bright even after I asked Bad services 

Johnnie 

on Expedia

2 years ago

We reserved 2 rooms for 5 adults (2 with intellectual disabilities). We drove 450 miles only to be turned away because we didn't have ID's for everyone. Problem is, at no point was this mentioned beforehand. I messaged the property to request ground floor rooms and adjacent rooms. It was the perfect opportunity for them to let us know about the ID requirement. They never responded. Then they had the gall to charge us for the rooms as if we didn't show up. The desk clerk was very condescending and unprofessional. NOT RECOMMEN... read more

Shawna 

on Expedia

2 years ago

Without a doubt this was the most disgusting motel I have ever stayed at! The room was filthy! EVERYWHERE ! The screens on the windows did not fit and what appeared to be homeless loitering in the parking lot. Several rooms either were sealed at the door or had postiings on the windows by Law enforcement. When they advertise breakfast,that is a granola bar and coffee. RUN!!!! 

JodyLynn 

on Expedia

2 years ago

I will never book at this hotel, unless they are renovating to fix the numerous amounts of damage in just my room alone. There were roaches crawling outside in the sidewalks and in my room! I am not sure why they would hold $100.00 for a room in terrible condition. I shouldn’t forget the hour I spent cleaning the room myself. I cannot wait to check out and get some well rested sleep at home. I booked 3 nights and was not able to sleep as I made sure no roaches crawled on my children. Please do not book here, save your family... read more

Sanjay 

on Expedia

2 years ago

The “breakfast included” was collecting a muffin from the from front desk. The sink and shower was dirty. Overall it felt unsafe. Thank god it was only for one night. 

Jason 

on Expedia

2 years ago

This property was filthy. The sheets had stains. The bathroom sink did not drain. There was the smell of garbage outside flies swarming by the stairwells, the most disgusting hotel and room I have ever stayed. 

Justin 

on Expedia

2 years ago

Cleaning and front desk staff very inefficient. Checked us in then made us wait for 30min while they helped other customers only to tell us room was not ready (3 hr after check-in time)