This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
I WILL NEVER GO BACK
Business response:
Dear Margaret, Thank you for reviewing our hotel. Our staff strives to ensure an exceptional experience for each guest; therefore, we want to extend our sincerest apologies for not meeting these expectations. We hope you will give us another opportunity to show you our attentive hospitality and that we truly value your patronage.Sincerely,Hotel Management
For breakfast don’t have place
Business response:
Dear Mirwais, Thank you for sharing your feedback at our hotel. We regret that we did not provide you with a perfect, seamless experience and apologize for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Sincerely,Hotel Management
Lady at the front desk was very nice, even after I checked into my room and went upstairs only to see a disgusting amount of roaches. I was grossed out when I saw really tiny ones crawling everywhere because that meant I was walking on them and didn’t notice, what an awful feeling knowing that how dirty that place was and they would let someone sleep there. What if there were children or a family using that place. Shame on your facility to allow it to get that bad. As soon as I came downstairs 20 minutes after checking in to... read more
Business response:
Dear Anna, We sincerely apologize for falling short of your expectations during your recent visit. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences. We recognize the frustration you experienced, and we are eager to have the chance to rebuild your trust by providing ... read more
We felt very unsafe and decided to stay elsewhere
Business response:
Dear Alex, Thank you for taking the time to share your valuable feedback. We sincerely apologize for any discomfort you may have experienced during your visit. We want to affirm that the safety and well-being of our esteemed guests are of utmost significance to us. Our security personnel are well-trained and equipped to provide a secure and safe environment to our guests during their stay. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. Thank you for bringing th... read more
The room smelled like wet dog.
Business response:
Dear Randy, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provid... read more
Terrible room at this hotel AC did not work, filter in AC unit was very dirty (maybe why it didn't work?), room had a smell to it. Mold in the bathroom and the bathroom sink did not drain well.Room overall was dated and in need of an update
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We want to express our sincerest apologies for the issues you experienced during your stay, particularly with your room and the air conditioning unit. Please know that we take your feedback seriously and are committed to addressing the problems you encountered to ensure that our guests have comfortable stays. Thank you for bringing these matters to our attention, and we appreciate your patience and understanding as we work to make improvements.Sincerely,Hotel Man... read more
Just wasn’t what I I didn’t expect on the dirty side , outside properly had broken down cars like their doing auto repairs in a few areas in the parking lot just disappointed overall
Business response:
Dear john, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.