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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
I did not even get to check in. Had to go elsewhere. I waited 30 min at the front desk and no one was there to get me checked in.
Business response:
Dear Jonathan, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you give us another opportunity to serve you in the future.Sincerely,Hotel Management
The lobby smelled like marijuana, the elevator smelled like urine, I couldn't put my finger on the smell of the room. The room was dingy, there were hairs all around the bathroom sink, towels and bedding were stained, it just was not a pleasant experience.
Business response:
Dear Nicole, Thank you for sharing feedback about your recent stay. We understand the importance of a pristine hotel environment in shaping a pleasant stay, and we apologize for any inconvenience you may have experienced. Our hotel is committed to upholding the highest standards of cleanliness for all our guests, and we will take the necessary steps to address this matter with the utmost care. We hope you will consider giving us another opportunity to showcase our dedication to providing exceptional experiences during your n... read more
I never stayed here. They wouldn't accommodate my stay with my temporary license issued by the DMV.
Business response:
Dear Jennifer, We apologize for the inconvenience you experienced with our accommodation policy. While we strive to ensure a smooth and comfortable experience for all our guests, we understand that some limitations and requirements may affect certain bookings. Your feedback is valuable to us, and we will address it to ensure better communication and flexibility in such situations. We sincerely apologize for any frustration this may have caused and hope you will give us another chance to provide you with a positive experience... read more
Roaches, missing shower head, strange smell. Had to check out early. Read reviews before you book. Trust me.
Business response:
Dear James, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deser... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.