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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Pretty clean, a little sketchy It wasn’t so good although the room was nice, I didn’t mind that. But there were a lot of people making noise all hours if the night. Working on there car, all doors open throughout the night. People looked like they did drugs… we felt a little uneasy with our rental outside . We had to call the front because security wasn’t around.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
NEVER AGAIN - Bed bugs/Broken Door When we arrived at the door to our room it was struck closed. My husband had to lean hard into it to open it. Equally difficult to close it and lock it. Breakfast consisted of instant oatmeal, yuck. To top off our stay, we found a bed bug running across the floor by our bed on our 2nd day! We checked out as soon as we could get our stuff out and did not stay for our full stay. I told the person at the desk why we were checking out early and she said to have hotels.com contact them and they ... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Was not clean. And horrible breakfast..
Business response:
Dear Shohab, Thank you for sharing your thoughts. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We are also disappointed to hear that we were not able to exceed your expectations when it came to breakfast. We apologize for any inconvenience caused by not having various food options that meet your expectations. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienc... read more
Trust the reviews, pay a little extra elsewhere!!! Our key didn't work until we inserted it numerous times, got it re-magnetized and had the same issue the next day. And it just kept repeating. (Coming home to stand in the cold to continuous try it). Open the door and theres a thick smoke smell to the room even though the room says it's no smoking. Turn on the bathroom light and felt like the vents were releasing the smoke smell. Opened the windows and housekeeping would pass by and creepily look in while passing. Kitchen is... read more
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,... read more
No care or consideration Terrible. Extended Stay America did not honor the reservation. They just said that they are doing renovations. And did not have the rooms to give out. How hard is it to notify the customer that rooms are not available. The rooms have been booked in advance for a month.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely regret the inconvenience caused by our inability to honor your reservation due to ongoing renovations. We acknowledge that we should have informed you of this constraint beforehand. Rest assured, we are taking steps to ensure that similar incidents do not occur in the future. We sincerely apologize for any inconvenience caused and thank you for your understanding in this matter. We value your patronage and hope to serve you again shortly.Sincerely,Hotel Managemen... read more
I'll never stay there again
Business response:
Dear Kyra, Thank you for reviewing our hotel. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Room was booked as non smoking -it reaked of cigarettes, burns on the counters, fire alarm chirping all day and night, looked like someone cut their hair in the walkway, drug use all around the building and to top it off one of the rooms had a coroner seal sticker on it. Extremely disappointing hotel. Their grab and go breakfast was packaged muffins and packages of instant coffee and a hot water container. I will never stay there again and will warn other travelers not to stay there.
Business response:
Dear Carmen, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
This was one of the worst places I've stayed. We only stayed there because I have had decent experiences at Extended Stays. There were roaches in the room and dead flys. The floor was filthy. There were no cups or anything to be able to use the kitchenette (it is an extended stay). There were no plastic cups to use when you brush your teeth, no coffee maker - nothing. Had no machine to get ice. Asked for a hair dryer to use (listed as available at desk) - no nothing. At this point I don't trust staying anywhere in the Sac. a... read more
Business response:
Dear Deborah, It is disheartening to read that we did not meet your expectations this time, especially considering your previous positive experiences with Extended Stays. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.