Extended Stay America - Sacramento - White Rock Rd.

Jason 

on Expedia

2 years ago

I need a refund I was denied at the office they told me they didn’t have any rooms and now I need a refund. 

Anonymous 

on Expedia

2 years ago

Pretty dirty Our room had cockroaches 

Nicholas 

on Expedia

2 years ago

Checked into room to find multiple bugs crawling on floor, walls, bed. Immediately exited the room and requested refund. No manager on duty. 

Taylor 

on Expedia

2 years ago

Bed was not a queen like we asked for there were also cockroaches and smelt like smoke 

Kayla 

on Expedia

2 years ago

Security guard was absolutely rude after we waited over 30 minutes for the front desk lady to come and check us in. Room was absolutely disgusting, front door was broken and barely shut. 

Renate 

on Expedia

3 years ago

Exterior windows, walkways and parking lot did not appear to have been cleaned in months or years. Walkways littered with used drinks, broken hanger, and sticky stains. Walked into the room and greeted by a pillowcase with stains. All looked like it had been cleaned washed and serviced, but the pillowcase should not have been put back on if stains can't be removed. Furniture looked decades old with chipped wood and adhesive lining in drawers that I would never put my clothes in. Prepaid for a 3-night stay to attend a funeral... read more

petra 

on Expedia

3 years ago

Office locked, unable to check in!!! Sat night, note on the office door: no check-ins until further notice. Nobody picks up phone. Waited 2 hours for nothing and had to book another place. Asked hotels.com for refund. They say they need approval from property. But the property doesn't answer the phone. People, demand refund from hotels.com!! I bet the same happened to many others on the night of 8/13/2022. 

Anonymous 

on Expedia

3 years ago

The first room assigned was dirty a used mask and dirty paper towels were left in plain site. A second room was requested. Upon arrival the room appeared to be clean however, there were two towels provided, the floor had not been mopped (I did it), roaches were in the room, and no toilet paper. The front desk guy gave no regard as he informed me the clean towels were placed in empty rooms. A 15% discount was offered. And for a full refund I was directed to contact the third party that reserved the room. Upon contacting them ... read more

Brian 

on Expedia

3 years ago

Never again... To start, the front desk staff reeked of marijuana and seemed under the influence. One of them even joked about " Give him that one room..." The key cards they gave me for my room did not work i had to go back and have them reprogram them. Once i got into my room the floors had not seen a mop of any kind in who knows how long. My feet were black with dirt from walking on it. There was trash from previous guests still in 2 of the cupboards and the bathtub had dirt still in the bottom. I'm a day sleeper and the ... read more