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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
First off, I RARELY leave reviews. I usually only leave reviews for really GOOD customer service or really BAD. Unfortunately, this is a really BAD experience that I had. I I pre paid for a room via Expedia. Online, it’s said check in ends at midnight. As I was driving in from out of town, I called the hotel around 11:30pm to confirm if check in ends at midnight. I talk to a male and ask him what time check in ends. He is immediately worked up and states all the rooms are booked. I explained to him that I had already paid fo... read more
Business response:
Dear Adan, Thank you for taking the time to share your comments. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
Do not stay at this location. As we were waiting to get checked in another lady came in and complained that she was given the key to a unit that was already occupied. As she opened the door there was a man inside the room with only a towel on. The place was smelly and definitely felt unsafe.
Business response:
Dear Porshia, Thank you for sharing your review. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your visit. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience that you rightfully deserve.Sincerely,Hotel Management
Desk clerk was not very nice, and couldn’t tell the difference between a master card and PayPal. Initially refused to accept my PayPal branded MasterCard. Had to argue with him to get him to just try it. It worked of course. When checking out, he refused to give me an itemized receipt.
Business response:
Dear Michael, Thank you for staying at our hotel. We apologize for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management
Hate hidden fees Arrive at the hotel reserved and paid then they an extra 100.00 deposit state that in the reservation so your not surprised.
Business response:
Dear Gerardo J, Thank you for your recent visit and for your feedback. We understand your concerns regarding the deposit amount and any confusion it may have caused. While we strive to make all fees transparent during the booking process, your feedback highlights the importance of continuously improving our communication. Please accept our sincerest apologies for any inconvenience you encountered.Sincerely, Hotel Management
There was a lot of Cockroach in the room , there was no room service at all for the whole 6 bright even after I asked Bad services
Business response:
Dear MOHAMED, We appreciate you taking the time to provide feedback on your recent stay with us. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. Your feedback is... read more
We reserved 2 rooms for 5 adults (2 with intellectual disabilities). We drove 450 miles only to be turned away because we didn't have ID's for everyone. Problem is, at no point was this mentioned beforehand. I messaged the property to request ground floor rooms and adjacent rooms. It was the perfect opportunity for them to let us know about the ID requirement. They never responded. Then they had the gall to charge us for the rooms as if we didn't show up. The desk clerk was very condescending and unprofessional. NOT RECOMMEN... read more
Business response:
Dear Johnnie, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the troubles you faced while you were checking in. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.