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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Without a doubt this was the most disgusting motel I have ever stayed at! The room was filthy! EVERYWHERE ! The screens on the windows did not fit and what appeared to be homeless loitering in the parking lot. Several rooms either were sealed at the door or had postiings on the windows by Law enforcement. When they advertise breakfast,that is a granola bar and coffee. RUN!!!!
Business response:
Dear Shawna, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management
I will never book at this hotel, unless they are renovating to fix the numerous amounts of damage in just my room alone. There were roaches crawling outside in the sidewalks and in my room! I am not sure why they would hold $100.00 for a room in terrible condition. I shouldn’t forget the hour I spent cleaning the room myself. I cannot wait to check out and get some well rested sleep at home. I booked 3 nights and was not able to sleep as I made sure no roaches crawled on my children. Please do not book here, save your family... read more
Business response:
Dear JodyLynn, Thank you for your feedback. We sincerely apologize for the cleanliness issues in your room. Our guests deserve a clean, well-maintained, and comfortable room while staying with us. Our pest control provider does service our hotel on a routine basis; however, we will address this with them to ensure they do everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope to better your experience with us whenever your travels bring you bac... read more
The “breakfast included” was collecting a muffin from the from front desk. The sink and shower was dirty. Overall it felt unsafe. Thank god it was only for one night.
Business response:
Dear Sanjay, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Your comments have been shared with the team for further improvement. We want to regain your trust and hope to serve you again. Sincerely,Hotel Management
This property was filthy. The sheets had stains. The bathroom sink did not drain. There was the smell of garbage outside flies swarming by the stairwells, the most disgusting hotel and room I have ever stayed.
Business response:
Dear Jason, We strive to provide our guests with a relaxing and rejuvenating experience, and we understand the importance of clean accommodations. We apologize that your stay did not meet our standards. At our hotel, we strive to go above and beyond for our guests, so we're disappointed we fell short in your case. We are taking steps to improve our housekeeping procedures and ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
Cleaning and front desk staff very inefficient. Checked us in then made us wait for 30min while they helped other customers only to tell us room was not ready (3 hr after check-in time)
Business response:
Dear Justin, Thank you for the feedback about your stay at our hotel. We apologize for the delay in your check-in and your room not being kept ready. We believe in providing every guest with outstanding hospitality; therefore, we truly regret this was not your experience. This will be addressed appropriately, and we are grateful that you brought this to our attention. We appreciate your comments as they will only help us improve, and we hope you will give us another opportunity to provide you with the excellent visit you des... read more
This property is for someone who cannot afford a hotel. There are critters in your room and the floors make your feet black. Not to mention a homeless population all around. I will say the location is right off the freeway and plenty of food locations around which is nice and convenient but that’s about it.
Business response:
Dear Kati, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality and clean accommodation as a top priority; therefore, we are sorry that this was not your experience. Your feedback is important to us, and we will use it to improve our services moving forward. Thank you for mentioning our location being close and convenient to the freeway and many other restaurants nearby. We hope you will consider giving us another chan... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.