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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Easy access from freeway! Easy to get parking! But the room was so bad so dirty and with cockroaches that was horrible!
Business response:
Dear Hilda, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality and clean accommodation as a top priority; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services moving forward. We hope you will consider giving us another chance for a much desiring experience.Sincerely,Hotel Management
Our room was close to the highway, so it was so noisy. The room was not clean, and the floor was sticky.
Business response:
Dear Tai, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Also, we are sorry for the outside noise concern you experienced. Our front desk team can handle such issues and shift you to the room with minimal noise intervention. Please feel free to reach out to them on your future visits. We hop... read more
The room was dirty. There was something white splashed on the bathroom door the bathroom floor was dirty there was spots of something on the ground the tub was slimy when I went to take a shower. There was no blankets. Just the sheet and the thin top one. No middle one and the room smelled gross. It was a last minute reservation but not worth it. It wa still over $100. I was looking for a clean room and a bed. It was a waste of time and money.
Business response:
Dear Ofelia, We apologize for the cleanliness issues you experienced during your stay and any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen ... read more
renovation need saw bugs bath tube and sink need to be upgraded
Business response:
Dear Malik, Thank you for sharing your feedback. We regret you were not entirely satisfied with the quality and condition of our accommodations and apologize for the inconvenience caused. We will look into your concerns as we continually strive to ensure a flawless visit for every guest. Also, our hotel has regular pest control service; however, we will contact them to address this quickly. Thank you for bringing this to our attention. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management
I need a refund I was denied at the office they told me they didn’t have any rooms and now I need a refund.
Business response:
Dear Jason, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please contact the hotel front desk directly for further assistance. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Pretty dirty Our room had cockroaches
Business response:
Dear Guest, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.