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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Checked into room to find multiple bugs crawling on floor, walls, bed. Immediately exited the room and requested refund. No manager on duty.
Business response:
Dear Nicholas, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We would welcome the insight if you could reach out to us at the hotel at your earliest convenience. We regret the frustrations you experienced, and we are very grateful for your patienc... read more
Bed was not a queen like we asked for there were also cockroaches and smelt like smoke
Business response:
Dear Taylor, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We have strict policies prohibiting s... read more
Security guard was absolutely rude after we waited over 30 minutes for the front desk lady to come and check us in. Room was absolutely disgusting, front door was broken and barely shut.
Business response:
Dear Kayla, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being addressed. Also, we are sorry for the delay in check-in, causing you to wait. Our team is reviewing the situation, and we are taking extra care to avoid this in the future. While we know this does not change what you experienced, we are sorry for the inconvenience and frustration this caused. Also, our maintenance team is taking up your other c... read more
Exterior windows, walkways and parking lot did not appear to have been cleaned in months or years. Walkways littered with used drinks, broken hanger, and sticky stains. Walked into the room and greeted by a pillowcase with stains. All looked like it had been cleaned washed and serviced, but the pillowcase should not have been put back on if stains can't be removed. Furniture looked decades old with chipped wood and adhesive lining in drawers that I would never put my clothes in. Prepaid for a 3-night stay to attend a funeral... read more
Business response:
Dear Renate, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management
Office locked, unable to check in!!! Sat night, note on the office door: no check-ins until further notice. Nobody picks up phone. Waited 2 hours for nothing and had to book another place. Asked hotels.com for refund. They say they need approval from property. But the property doesn't answer the phone. People, demand refund from hotels.com!! I bet the same happened to many others on the night of 8/13/2022.
Business response:
Dear Petra, it is always our priority to provide exceptional hospitality; therefore, we regret this was not your experience, and we understand your frustration regarding the issue you described. Your feedback is important to us, and we will use it to improve our services.Sincerely,Hotel Management
The first room assigned was dirty a used mask and dirty paper towels were left in plain site. A second room was requested. Upon arrival the room appeared to be clean however, there were two towels provided, the floor had not been mopped (I did it), roaches were in the room, and no toilet paper. The front desk guy gave no regard as he informed me the clean towels were placed in empty rooms. A 15% discount was offered. And for a full refund I was directed to contact the third party that reserved the room. Upon contacting them ... read more
Business response:
Dear Guest, thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Never again... To start, the front desk staff reeked of marijuana and seemed under the influence. One of them even joked about " Give him that one room..." The key cards they gave me for my room did not work i had to go back and have them reprogram them. Once i got into my room the floors had not seen a mop of any kind in who knows how long. My feet were black with dirt from walking on it. There was trash from previous guests still in 2 of the cupboards and the bathtub had dirt still in the bottom. I'm a day sleeper and the ... read more
Business response:
Dear Brian, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
There was roaches, disturbed my sleep and they wanted us to leave to refund the room.
Business response:
Amy, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.