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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Floor was dirty, keys doesn’t work and I keep going back to get new keys, homeless and crack heads are around the parking lot, while checking in there’s another customer who just checked in and came back and ask for linen and cleaning spray because the room was not clean and dirty with rice all over the floor. I booked 2 nights and the guy only gave me 1 night stay but I got that fixed. Do not stay here! Don’t let the pictures fool you!
Business response:
Thank you for being a guest at our hotel and for your feedback. We are sorry to read your specific concern about the parking lot and are sorry for any inconvenience you experienced. We care for the safety of our guests and assure you to review this matter. We also extend our apologies for the cleanliness issue and the problem you had with the key card. Your concerns will be relayed to our housekeeping and maintenance teams for their review and action. We hope you will allow us to host you again. Sincerely, Hotel Management
This property didn't accomodate us when we check in. We weren't able to check in and had to look for a different hotel to stay the night.
Business response:
Carmina, thank you for taking the time to post your feedback. We are sorry you encountered the issues with our front desk service and your reservation, and even more that we could not accommodate you despite your reservation. We will discuss your comment and review this appropriately. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Steer Clear of This Place Please Place was horrible. I’ve stayed at this chain of hotels in different places and had a wonderful experience but this location was horrible. They almost turned us away first saying no availability then we get a room and nothing was made, dirty sheets everywhere, and on top of that I counted 4 roaches!!! We left the hotel within a couple hours cuz it was less than sub standard living conditions.
Business response:
Joseph, we apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams and our pest-control provider to ensure we are well poised to serve you better in the future. Please allow us to regain your trust in our hotel and our brand by revisiting us whenever your travels bring you back to this area. Sincerely, Hotel Management
Property details are inaccurate stating 24/7 front desk staff available. That is inaccurate. Saturday night front desk staff were not available after midnight. We were given an advertised “smoke free” room to find it was completely full of cigarette smoke. Unhealthy. It is hotel responsibility to air out smoked out rooms after clean king staff inspect when guests check out. After checking the room we returned to the front desk to find that no one was available to assist. And had to leave the property as it was not healthy to... read more
Business response:
Crystal, thank you for leaving your review regarding your recent visit. We are sorry for the issue you faced in your suite and the inconvenience this caused. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you once more for bringing this to our attention. We also regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for the frustration this may have caused you. ... read more
Long wait for check in because the person at the front desk was busy trying to manage an employee while making us wait. Once finally checked went to room only to find outt the the room didn’t exist. Had to return to the front desk and wait again. No cups in the room so went back to fromt desk only to be told they did ‘t have any
Business response:
Thank you for sharing the specifics of your visit. We sincerely apologize for the wait time you experienced upon arrival and the unpleasant service you received from our front desk staff. We have discussed your concern with the appropriate team to ensure we better serve our guests. We understand your frustration and are grateful for your patience. We are also sorry we were not able to give you the kitchen amenities you requested and the inconvenience this caused. We do hope you will stay with us another time so we can provid... read more
Ruined my trip I had reservations for about a week, when we arrived at the location the clerk tells us they do not have any rooms available. They said that they have not had room any rooms and they could not call us because 3rd party info does not list a phone number and they could not call hotels.com because 3rd party does not list their info also To make things worse they still charged my card. they have not refunded my account yet. They had no rooms but still charged my card. Hotels.com was no help in resolving this issue... read more
Business response:
Steven, thank you for your candid evaluation. We are sorry to learn that we were not able to accommodate you and apologize for the inconvenience this caused. Please allow us some time to review this with our team to make sure we are well-poised to serve you better. We also want to share with you that financial inquiries on reservations made through a third party, the prepaid site must be made through them, and we suggest you reach out to them directly. We hope you will consider this an isolated incident and reconsider reserv... read more
Very poorly ran hotel. No front desk attendant for 45 minutes upon arrival. They did not have our paid room available. The room they put us in was very filthy, the trash was not taken out, the room had a horrid odor. We only stayed one night and could not bare to stay the 2nd night. There was a lot if transients.
Business response:
Perla, thank you for posting a review of your recent stay. We are sorry there were not enough staff members to show you the attention you deserved during your check-in. We appreciate you bringing this to our attention. Please also accept our apology for the inconvenience you had due to the cleanliness issue with your guest suite. We understand your frustration, and we will share this with our housekeeping team to take the necessary action. We encourage you to try us again in the near future. We are confident you will have th... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.