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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The reception staff was friendly. However, amenities were missing from the room, so we had to inform the front desk, but they never made it to our room. The floor was not cleaned, our slipper bottom turned black, and the bed linen seemed like it was not changed. The location was easy to find, but, the rooms needs an upgrade. I don't think that we will use this location again. Thank you!
Business response:
Rebecca, thank you for taking the time to review your stay with us. We regret you were not aware of our dishware policy and apologize for the inconvenience you experienced due to the mistakes made when servicing your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for ou... read more
This is not a place I would go back and stay. The front desk people depending on who you talk to you were very friendly and kind. There is a woman that screams after 730 almost every day. And nothing was ever done about it. The floors were not clean I found trash from the person before me and bugs. The bed is very hard and made my back hurt more. The maintenance gentleman is very kind and fix my door very quickly.
Business response:
Jessica, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and that we were not able to address the noise issues you outlined to your satisfaction. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments and patience. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. We hope you will give us another c... read more
The room had a musty smell and was full of roaches we refuse to sleep there and ask for a refund
Business response:
Don, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
We were really disappointed with the hotel room. It smelled like cigarette smoke, the floors were dirty, there was hair in the bedsheets and bath tub, and even the pillow cases were stinky. It was late at night when we arrived, so we stayed to sleep. But it was evident that the room was not properly cleaned. We left early the next day even before breakfast. Horrible experience!
Business response:
Kenneth, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Not much to brag home about. Room was dirty & tv didnt work first 2 nights.
Business response:
Christopher, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, your concern regarding the television will b... read more
Don’t waste your time No hot water and mildew on bathroom sink and shower faucets. After pacing around my room a few times my socks were black, floor was definitely not clean. Planned a 4 night stay for multiple people and left after the first night
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
It was a good service, clean and a good place.
Business response:
Crescencio, although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and immaculate accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.