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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not available due to over booking by Expedia, though i Understand this was not the fault of extended stay my issue is that upon arriving to check in the front desk clerk was cold and unconnected. When attempting to check in inwas informed there was no room for me and that they couldn't help. Clerk was not willing to communicate with me, more so very pushy to get me tonleave.
Business response:
Jonathan, thank you for staying at our hotel. We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff members to ensure we better serve our guests. Thank you for taking time to provide us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area. Sincerely, Hotel Management
There ware a few piles of cat food around our room that we didnt notice until later at night. The next morning we went down to the front desk to ask that our room be cleaned. The manager, Adriana, was in the middle of saying no when i explained to her that there was cat food in our room then she obliged. When we returned to our room later that night, there was still cat food on the ground. I picked it up myself because it was more of an inconvenience to ask someone to come back. We are from Utah and were traveling bck to vis... read more
Business response:
Mattie, thank you for your honest comments about your stay with us. We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we are sorry you encountered any service issues from our front... read more
I want to speak to this location district manager I chose this location because of the kitchen but when I got in there I saw there was not one dish in the room. I went down to speak to Malissa at the front desk and I was promised that her or Crystal would bring me a set up to my room. I waited from 6:45pm till the time I checked out at noon the next day and still didn’t have one dish. I feel this was a waste of money to stay there when I was planning on using the kitchen while there.
Business response:
Danny, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely Hotel Management
Staff was rude. They double booked my room. Someone came in while I was sleeping.
Business response:
Jeff, thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
dirty EXTREMELY DIRTY! Checked in got to room it was very dirty! Went to front desk asked for a refund, they would not refund but offered us a new room! They went and inspected a new room told us it was freshly cleaned. Still very dirty and uncomfortable!!
Business response:
Shane, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
overpriced for how trashy it is Had to wait a really long time to check in. after checking in had to wait for more cleaning before I could actually enter my room. Once we got into the room there was hair all over the bed and stains everywhere and the carpet was peeling up. We asked for a refund and found a different hotel. Pictures make it look nicer than it is.
Business response:
Jordan, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.