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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like that the front desk lady tried hard to help. I didn't like being put in a room that was not cleaned, bed, floors, bathroom, not sanitized at all. Honest mistake she said. We had to wait for a cleaned room. I didn't like that the employees were not friendly and rude to the front office lady, checking us in as they spoke to her and she was asking general questions for assistance from them. Check in took over 40 mins, atmosphere in the facility was kind of chaotic. The bed slept well and space is acceptable in the room. ... read more
Business response:
Toni, it is disheartening to read your comments and know that you were unhappy with your experience. We apologize that you were unhappy with the cleanliness issues you encountered in your initial suite and the delay you experienced in receiving another one. We take such matters seriously and will share this with our housekeeping staff to enhance our service levels. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Children running a hotel 1st off showed up the check in and right out of the gate the hotel seemed very dirty just from the entrance in the lobby. It started out with them asking me if I could swap my room from 2 Queen beds to a single because they were shorthanded on these rooms. At the time I didn't mind and figured it was just fine since I was staying by myself for work. Finally checked in to my room and upon entry of my room it was incredibly dirty, stuff all over the counter, and the bed clearly had just been slept in a... read more
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps with our housekeeping and the front desk team to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will ... read more
3 attempts to get the magnetic to work.
Business response:
Frank, thank you for taking the time to share your feedback. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and, rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Worst experience in a long time. The hotel says they have a breakfast. Since when is a few granola bars a breakfast? The walls and floors are paper thin. They stuck us near the elevator and we were woken up many times throughout the night by noise in the hall. We could hear the person upstairs stomp around at 5:30 in the morning. The pillows were flat and hard. The bed was as stiff as a board. Overall it was a disappointing stay.
Business response:
Thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Business response:
Brenda, thank you so much for your feedback. We are very sorry you were not happy with our hotel. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The fridge did not work and had to be changed out. The fire alarm went off 3 times one morning and once the following morning at 8am on both days. The bathroom was dirty. Toenails left from the previous customer on the bathroom floor.
Business response:
Traci, thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with your suite and with the fridge. We will review this with our housekeeping and maintenance team and make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The hotel is in a great location. Lots of shopping and dinning and close to the freeway. However, the cleanliness of our room was not up to par. The room had not been vacuumed or dusted. There was hair all over the sheets and towels. The mirror had not been cleaned. Nothing had been wiped down. There were coffee stains all over the wall and curtains. I was very disappointed in the overall cleanliness of our room. Probably won't be staying here again. Very disappointed.
Business response:
Elizabeth, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Bad in a horrible customer service. I booked a room for me and my son. On arrival I went to check in and they asked for my sons ID. He did not have a government issued ID with him so I could not reserve my room because of their stupid policy if they are 18 in older all ID is required. It does not say that on the website that it’s required!! They still charge my bank account and said it was a no-show. Do not stay there. I’ve called several times to talk but no luck😫
Business response:
Andy, thank you for taking the time to share your experience. We regret the displeasure you had upon arrival. We are concerned to read about the inconvenience you are having. Please know the refund has been initiated and may take a few business days to be proccesed by your bank. We appreciate your patience and feedback. Sincerely, Hotel Management
An unexpected adventure We arrived at hotel approx 2:10am only to find that our reservation had been cancelled by the system! I don’t know if that was Hotels.com/Expedia or Extended Stay America system, but it’s not a customer friendly process!!! After a 13-14 hour drive from California, that was very frustrating. We were too tired to shop for another hotel at that hour. The front desk clerk, who was new on the job, tried so hard to figure out how to help us. Unfortunately, the manager was only semi-available to help. Fortun... read more
Business response:
Constance, thank you for taking the time to share your feedback. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. On a positive note, we are happy you were pleased with the service our associates delivered. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.